U.S. Bank Branch Van Ronkle St, Conway

I greatly appreciate the staff here. I met with Donna Owen's to take care of some business. They were very kind and professional each time I came in. After I stated my reason for coming, she took control and scheduled me for an appointment. My appointments were around noon, so it was not busy (at least not for me). I recommend this location as they will handle your business thoroughly and with a great attitude.

There is a 20 minute wait every time I come to the branch. They have 1 teller working all drive thru lanes as well as the lobby.

ATM rarely works, customer service is a D-, their left hand doesn't know what their right hand is doing. Don't call the 1-800 # they're worse!!

Would give 0 stars if I could. Absolutely horrible service. I walked into the branch on Mainstreet in Conway to get a notary, stood there while all 3 of the bankers stared at me from their offices. Not one acknowledged me. In fact, I'm using my waiting time, in an empty lobby, to write this review. The lady working by the window was the only one working. If you're considering banking with US Bank, I STRONGLY advise against it. I have been with US Bank for 7 years and service has been declining since I started. Since the pandemic, it has become a joke. They don't care about their customers.

Two of tge assistant managers that have the same name is rude and thinks that they can do whatever and it be okay. They look you in the eye and tell a lie. If you make tell them something true or quote the law they tell you to leave also close out your account that was Allegedly Frozen to begin with. This was done without a court order or any kind of order. Other than their own. With that being said. These two doe's (ladies) may have opened there boss up for a lawsuit as well as themselves. O'ya also one of them come towards me like they were going to fight me . They know there wrong but have a big ego and on a power trip due to the boss being gone.

First of all Google maps is wrong the place is open Monday through Friday 9:00 to 4:30 and on Saturday 9:00 to noon at least I think that's their hours it's whatever their hours were before someone said they were closed.

Ok .. they reopened the Lobby! Now I can go inside instead of sitting in line forever! Hooray!

If there were a no stars option, that’d be my pick. Two overdraft fees that were completely their mobile deposits fault, and 18 hours of waiting and re telling my story over and OVER, having someone agree and say it would be refunded by 4:30, it was “declined” they have me fill out an escalation form to be called back in FORTY EIGHT HOURS. As soon as I’m refunded, SWITCHING

Carly is the best!! She graciously stayed after hours to work out some bugs in my checking and savings accounts and was very informative. Super friendly and down-to-earth too. Best experience I've had at a bank in a long time! If you need a great banker, ask for Carly!

I’d give it no stars if I could. If your lobby is closed, you need more lanes open. It makes ZERO sense when your lanes that are open, have lines that are a mile long. Do better.