Grow Financial Federal Credit Union: Headquarters Delaney Lake Dr, Tampa

If I could give 0 stars I would. This bank, yes I said bank, they are not a credit union in my book because they are for profit not non-profit. I signed for a 7% interest rate and they were scamming. I've been paying on my loan for 1 year and 3 months and out of over $5000 Grow has pocketed over 3k of it. When I called to find out why they are over charging me for interest they said oh you have to pay $5.40 a day PLUS interest!!! So no matter how much you owe you will always have to pay a minimum of $162 A MONTH for them to just HOLD the loan! So I'm not paying 7% interest I'm actually paying 14!!! I have good credit and could have gotten my loan from anyone!! I didn't pay this much when I was paying Capital 1 28% for my very first auto loan! Whatever you do, don't EVER get a auto loan from this fraudulent, predatory BANK. Hard money lenders don't charge this much!!

Terrible place to bank. They advertise they’re all about helping their clients but all they see are dollar signs. The bank tellers at their bank locations are nice, but we constantly had issues with cooperate holding our money for days and are content with their members struggling in the meantime. They always encourage me to “apply for a credit card” but they’re the only bank/company that won’t approve me. Would not recommend this bank it’s nothing but issues and “unfortunately there’s nothing I can do” attitudes.

Banking with them since 2002. Just always make sure you have enough savings when running your checks, overdrawn fees are always a nightmare. No problem with customer service at all. It’s always good to have a financial credit union (low interest rates) and this one is excellent. I wish they could open a Grow Financial in Orlando.

Tried refinance no help on application , made calls to person handling app no response . Been with grow awhile . Recommend any where else but grow .was told no when my average income for last 3 yrs 90 k . Was told not enough money . No help what so ever could have added spouse income , but again no help with app . Can't wait to close out with grow

This is the most awful credit union on the planet! I was basically robbed of thousands of dollars on my car loan. I purchased a vehicle about a year ago and the auto dealer assigned my financing through Grow financial. For about 6 or 7 months I never missed a payment or was never late. I decided to make 8 months of payments on my loan which accounted for about $5000 dollars. One day I decided to log on to my personal account on the website and I noticed my balanced for my car did not move down at all. I called Grow Financial inquiring why my balance has not decreased. I was told by the agent that " The statement will only show 3 payments at a time. It will reflect after posting." So I figured I was good knowing I had paid 8 months in advance on my loan. Just recently I received a past due notice from Grow Financial for my auto payment. When I called the credit union I was told that you can only make 3 payments at a time and the rest goes to the principal! WHAT?? I have never heard of such a thing. Long story short, they took all the money I paid on the loan off the top of the loan because they wouldn't get their money in interest because the car was moving to get paid off early. Fair to say I am no longer with these thieves and they have not heard the last from me yet!!! Do not do business with this fraudulent company.

The account holder is deceased and I was told I was the Beneficiary of this account by Bank representative. When I arrived to close the account and open a new one I was told I was not the Beneficiary. The account holder and myself had come in a few months ago to verify I was the Beneficiary and were told yes and said said nothing else needed to be done. Now probate or court proceeding have to occur before the bank will even give me the balance of this said account. Based on last known balance the cost of getting the "letters of administration" almost exceeds what may be in the account. But I will never know. Very upset with this bank because they will not admit their employee made a mistake.

I have been a member of Grow since back when it was MacDill and I have always loved this bank however over the past few year I have seen a significant decline in the customer service accuracy of the information being given. I have had several instances where the info was wrong and as a result it has effected my businesses negatively. Most recently I called customer service to find out if a customer could do a stop payment on a specific check that had already been deposited in my bank and was told "NO they could not do a stop payment because the check had already cleared". As a result of this information I issued the customer a refund check in the mail and over the weekend my client "WAS" able to stop payment on their check and withdraw their funds paid and now because of your CS bad information I had already cut the client a refund check, this happens to be a VERY difficult unethical client and am not confident they will do the right thing and return the over payment. Therefore, I had to do a stop payment on my check with Grow and they want to charge me $35.00. If if weren't for Grows CS bad information I would have never cut that refund check. In addition to this I called Grow months ago to find out if Grow was participating in the PPP program and was told NO. I filed with Citi bank and two days later Grow is offering the PPP program. Once again bad information from CS! The name of your bank is Grow Financial FEDERAL credit union. If for some reason Grow decided to participate in the PPP program after my initial phone call, that should have never happened. You all are a federal credit union and you should have jumped on this program long before you did. As you know small businesses are suffering and YOU are a small business program. I know you are participating now but your CS should have been better informed and accurate in their information given to us, your customers! I remember years ago when you all invited your small business owners to a luncheon at corporate where you asked our opinion on things the bank could do better, it appears it is time for that once again. Take a look at your overall bank rating on line 2.5 that pretty bad and needs to be improved if you want to help small business and keep your customer base. I would choose a small bank like this any day over the big banks but you all need to improve for not only small businesses but your personal members. Strive for 5 star rating....we do with our business!!

Banked here for over 15 years now. I've never had an issue that wasn't solved immediately by a friendly representative. I've maintained them while living abroad and in several states where they have no physical locations. It's never been an issue. I do some banking with other institutions for certain accounts and wish they all were Grow.

Absolutely terrible customer service. If I knew then what I know now, I would have stayed away from Grow. I have an auto loan and a saving account with them. I have it set up to autopay my car note. I have been dealing with this for 9 days now....it says my payment is late. My payment is $250 and my savings acct balance is over $1,000 but I do not have the funds to pay my car note?!?!?!?! You call customer service....wait on hold for 30 minutes...to only have a rude CSR tell me that she cannot help me and will have to have a specialist call you back in 24 hours. The first time, the call never came. The second time, I missed the call. If you miss a call, you have to start the process over. Terrible Terrible Terrible customer service. I will be refinancing my car so I can get my accounts away from this terrible institution that does not care about its customers.

Useless bank to me. I have my auto loan and a credit card through grow for the past 3 years. Recently, I decided to start a business and was denied because I didn't any collateral for my loan. The lady told me that right now grow is only doing more conservative loans and their not aggressive at the moment. That's sad because it took a group of investors to take a chance with you but you can't take a chance with your loyal customers. Our interest rates on our loans and credit cards pays for the payroll and banks to function. I'm going to a new bank where my loyalty is respected.