Fifth Third Bank & ATM Heartland St, Marion

I've never known a bank that did not answer the phone. When you try to call the local branch...it rings off the wall!! You can't even leave a voice message. It's been like this forever. I don't understand. They must train their employees to ignore the phone, or just put it on silent. Or maybe it rings somewhere overseas. Who knows!!?? You can call the 800 number but you CANNOT CALL THE LOCAL BRANCH. Forget about it. Don't waste your time. The only reason I bank with them is because they have banks in many of the cities that I travel to. But if it weren't for that I would go elsewhere.

They're a 5/3 worse than any other bank I've used. There is a "3rd party checking policy", through which, if a check you're cashing is not a 5/3 check (how and why would you ever be cashing a payroll or even a personal check from your OWN bank?? The whole reason to open a checking account is to avoid complications when cahsing checks from OTHER services) they charge a percentage based fee. This is a completely asinine policy and makes it impossible to get your money upfront. The tellers were of absolutely no assistance in helping me to understand this policy and rather, made me feel stupid for attempting to.

I’m trying to figure out how to change banks I’m late because I can’t get ahold of them

They NEVER answer their phone, EVER. I have had nothing but trouble with this branch. Highly recommend banking somewhere else.

I love fifth third bank! However I am not happy with the service at this location. I have no problems getting my needs met through their customer service but you can never get a hold of anyone at this bank. I have called multiple times a day at different times of the day and various days of the week. I never get a response and I am never allowed to be able to leave a voicemail. I am very frustrated because the service that I need is not available with the main customer service line. I work their business hours so it is nearly impossible for me to make it to the branch. Overall diss appointed with this branch’s service. Sad when even be main customer service line can’t get in touch with the branch

Been banking with 5/3 for awhile now. I like what they offer you as a bank but the Marion IL location is absolutely pathetic. It takes forever in the drive through, evidently they don’t have enough help. You get tired of waiting in the drive through, decide to finally go inside, and they still make you wait. Oh, and don’t bother calling for anything there cause they can’t pick up a phone. The worst service ever, terrible!

Love this bank. They do such a wonderful job with customer service and they truly care about our needs. I am truly grateful for them.

Can not get any answers 😒 🙄 so hoping to find a new better bank

No phone service on sundays even though they only have foreigners on customer service

Terrible policies for depositing into checking account. Worst bank ever