Midwest Cash of Marion W Deyoung St, Marion

No matter what you bring in, especially to carbondale, the entire chain has this shtick where they ask what you're looking to get out of your item, then give you 25 percent or less of the retail value regardless. So why even bother to ask save to promote a false sense of value. Would rather any smaller pawn broker than this chain of thieves. Who don't offer a receipt when you sell your items to them. Just that you can take a picture. No itemization. Makes the he said she said easier so they can defend themselves.

Went and bought an amp from this place they tell you to aunt works fine you get to Aunt you’re right or shut off text Aunt back I told you didn’t exchange it for something that I want to buy it back in charge of a difference in something the same price as you paid for the amp Very unhappy with the service

BEWARE!!!! I recently purchased some firearms buying them outright. As it is a new law to hold firearms for 72 hours after doing your background check upon me picking up my firearms on one of my riffles there was a missing clip. I called to inform them of my missing item only to be told “I’m pretty confident that riffle didn’t come with an extra clip” I responded that the extra clip was one of the reasons I chose the riffle. He was in denial that I had a missing clip. Then he asked if there was anything else he could help with. To carry my firearms out of the store in safety I purchased some cases that weren’t in the best of shaped to only find out they were sold to me full price as in store. I asked him about it and he said they sell the cases for half price and I told them they were sold to me as if they were brand new. The guy was useless. UNLESS YOU WANT YOUR ITEMS MESSED WITH AND STOLEN FROM YOU DO NOT WASTE YOUR TIME! I DO NOT RECOMMEND THIS PLACE. I spent a lot of money with them but they will not get my or my family’s business anymore!!

This Pawn shop used to be amazing for finding great deals on hard to find items. The staff was always friendly, attentive, and kind. However sometime early 2020 I noticed that there was a complete change in both the management and staff of the store and honestly I can't believe just how fast this location has gone down hill. Anytime I go in there now I'm met with blank confused stares by the employees or I'm completely ignored. None of the new staff seems particularly knowledgeable or experienced. I'm truly saddened by the sorry state of this once great pawn shop it's clear there's a severe lack of leadership present.

Absolutely love it here! I've sold things and bought things, the workers are so friendly and extremely helpful!

They will sell you something that is broke. Then they will want to escort and or call the police on you when you take it back and voice your opinion. Also the employee that sold you the broke thing will clock out and fight you instead of making it right.

Went in to sell some stuff today and I was told I was banned for giving them a bad review on the internet. they don't give you a pawn slip when you renew it ,they just give you a receipt with no information on it it's very confusing. if you're going to use a pawn shop don't use these guys very dishonest very disappointed in service. I will never do business again with these guys I recommend you don't either!!!!!!!!! they also smoke right by the door and I brought my autistic son in there who's not supposed to be around smoke last time I checked the smoking had to be 15 feet away from the entrance manager you need to check yourself

Midwest Cash is the best-operated chain pawn stores in Southern Illinois. Every time I've needed some extra cash or had an item to sell, Midwest has always treated me fairly and with respect. I highly recommend. Thank you for what you do.

My son went here to pawn his laptop for a few bucks to hold him over after he just got out of the army. They dented it and wouldn’t help pay for it. I’m a witness that he just bought this thing brand new and didn’t have any damage to it at all. So if they treat veterans like this who’s to say how they treat normal customers. Will never do business with these people and you shouldn’t either!

Went to sell some items I had received as a gift. New blu Ray dvds. I had been into this business to sell them things before. As the young lady went to write up my ticket I was informed that my account had been blocked by management. A man named Danny came to the counter and insinuated that I had stole these items, Saying that he had gotten a call from Walmart being told people have been stealing dvds. I WILL NEVER do business at this pawn shop AGAIN! Treating customers like criminals Is no way to do business!!!