Chase Bank Princeton Dr, Huntley

My brother went into this bank to get money. His account was frozen for days and he had no clue. He just thought there was a issue with his debit card because it was bent. The manager was rude and would not tell him or give him an explanation on why he couldn't have his money. Any of it. How would you feel if you had to buy groceries or pay bills and take care of your kids but you couldn't have the money you worked for? He drove to Woodstock to that chase and the manager was much more willing to help him. He got his money. because he understood

Tried to get open my own account that wouldn't be linked to our other accounts. By the time I got home, my husband knew that I opened the account and was able to see everything. When I called, they said that that couldn't be possible. I showed them the message that was sent. When I closed the account, they said that they would deposit my money back to my other bank. Needless to say, it was deposited into our other Chase account.

Rude staff on the phone, unwilling to help reach as resolution on receiving charges i shouldn’t be receiving on my cards. forced to hold for 20 minutes before being told i need to wait another 30 minutes to speak to a supervisor

People who wrote bad reviews are likely bad customers themselves who know nothing of patience and kindness to other people. Everyone at Chase is extremely helpful and are always giving the best experience every time I go. They always greet you hello and goodbye, and have a fast process when taking care of the customers.

Thank you Anthony for making my Chase experience quick and painless. Great banker you’ve got here Chase. Please recognize him.

I tried to get through to them at the branch to see if I could get something notarized. I had to go through this long prompt and give my debit card number and pin in order to get to a place in the queue that I could speak to a live person. After being on hold for what seemed like forever I got the automated operator saying everybody was busy to call another number if you needed help. This is annoying. Reconsidering banking here. I’d much rather bank at a local bank or I could actually talk to a person when I call.

While I am disgusted with new Chase business fees and no tellers...Gricelda Aysla, Officer, was very professional, polite, and helpful...I recommend her for help at this location

It's Saturday and there are 5 people waiting for a customer rep to help them. Plenty of tellers. But, only 2 personal bankers, Disappointed with this branch's lack of customer service on a busy day.

Very rude at this branch. My husband and I came to this branch after ours closed. Banking there even at the drive through it feels like we are being stereotyped against because we are not from Huntley. There was a day we were sitting in the parking lot 15 minutes before they opened and were asked to leave. We were just sitting there and drinking our coffee. There were other people entering bank and using the ATM in the lobby. Very dissatisfied in their treatment.

One of the Best Chase locations around! Always friendly, patient, and helpful! They will remember your name even months after your last visit, and genuinely care about you as a customer. Don't pay any attention to all these negative reviews from the grumpy entitled old folks coming out of Sun City, they simply have nothing better to do with their time than nitpick and complain. Thank you, Huntley Chase, for being a shining example of customer service and hospitality!