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Windy City Jewelry & Loan 01
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Pawn shop

Windy City Jewelry & Loan N Mclean Blvd, Elgin

3.8
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(10)
Closed
Monday9AM–6:30PM

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    Reviews

    There are 10 customer reviews. Check out their experiences with this business.

    3.8 / 5
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    • D

      D M
      4
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      I had a solid experience here. The store is very neat and secure for a pawn shop. The money compensation for the item I sold wasn’t the best but it wasn’t the worst either. Overall, it was a good experience and I will definitely do more business here.The only thing that concerned me is when I was asked for my SSN during the finalization of the transaction. Can someone please explain why that type of information was needed to finalize the sale?

      Response from the owner

      Hello and thank you for your review....I am glad to see that we earned 4 Stars, but we want 5-Stars!!!! To answer your question, there are many requirements by law that we need to adhere to as a pawnshop. One of these laws is call the Military Lending Act. It insures that our service people get a lower rate on their transactions. To accommodate that law, we must track their SSN through the Military Database to confirm or deny their rate. It falls on us to do this by law. A second law is the Patriot Act, since 9/11 we have been required to complete that Act by collecting SSN in case you, the customer, decides to enact a Terrorist act, then we are to report to the government, where and how you received funds to commit that act. We are under 23 different laws and requirements for the government, including, but not limited to, downloading descriptions and pictures of EVERY item that we touch or take in, pictures and video of each transactions, filing and storing of all data. These are just some of our requirements to keep everyone above board on all transactions as well as safe and secure that every transaction is clean. I can not speak for other stores, but we at Windy City, ALWAYS follow the rules and laws of the State that we operate in, including taking SSN, on a closed system so that we can not be hacked, our system is not online. If others do not want to follow those rule and regulations, you should ask yourself why they don't and perhaps consider whether you want to do business at those businesses. If you have any questions or concerns, please contact me directly at [email protected]. Once again, thank you for your business!

    • D

      Drew Malinish
      1
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      Bogus place! Stay clear! I buy tons of silver here that’s already over priced but it is what it is. I go in with a tv the guy offers me a low ball offer of 300 but whatever, I take it. He rings me up for my silver, takes my money then comes back and goes back in his word about the tv. So I returned my silver. I buy here weekly but never again now!!!

      Response from the owner

      After watching the video and audio of you transaction in our store, I can only say I am sorry that your experience here was less than you expected. Having said that, I need to clarify a couple of things… The TV that you originally requested a $1000 loan on, was made in April of 2011- an 11-YEAR-OLD 60” LCD television with NO REMOTE, NO LEG STANDS, and it was a NON-SMART TV. The used retail value of this old LCD television is $199. Obviously, we cannot loan you what was a negotiated value of $300 on a $200 TV. The employee tried to explain this to you, as did the manager, and you decided to get aggravated, and not do the transaction of selling your 11-year-old TV. YOU also decided to not buy the 2 silver 1-ounce coins for a price of $24.95 each, which you have always claim that you resell our coins to make money, which had nothing to do with the TV. It is interesting to me that you claim that our prices are too high, but you have never had a problem continually buying from us when there are other more expensive options out here. (WE SELL OUR SILVER BASED ON THE CURRENT SPOT PRICE, JUST OVER SCRAP!) You have even called us and asked for help in trying to resell the coins to someone else and we assisted you over the phone. Again, trying to have great customer service! Again, our only concern is for exceptional customer service, every time, with every customer, which we tried to provide you. If we fell short, I am sorry, but you can contact me personally to discuss this matter further at [email protected].

    • P

      Phoniex Odell
      1
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      Horrible business here very rude try give out prices that are insulting it’s very unwelcome feeling it saying workers they are out reach you have wait until get off the phone for about 10 mins and they are gossiping they try play people with prices horrible horrible customer services they don’t know how properly exchange with people

      Response from the owner

      I am very sorry that you received less than perfect service when you were at our location. We strive to respond to the needs of our customers, even if we are on the phone with other customers, and you feel like time passes quickly. I would love to discuss this with you, to try to get you to come back in....I am sure that we can make you happy, since I have no doubt we can discuss this and rectify and situation! Please contact me directly at [email protected] and we can set up an appointment at your convenience. I look forward to meeting you and fixing any concerns that you have!

    • K

      Kyle Jon
      5
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      This shop is on point. Staff is willing to help when in a jam but run a business at the same time. Very fair.

      Response from the owner

      Thank you for the great review! If you need anything, please let us know!

    • R

      RickyLucy11 Myname
      5
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      This is the best pawn shop I’ve ever been to. I’m a life long Elgin resident, and trust me this is the place to go if you need to sell or buy something. I made the mistake of going to EZ Pawn years ago (YUCK!)- then took my item here & was offered double $$. Have been a customer since.This is a classy place (for a pawn shop) & I will only go here. Store is immaculate, items are quality, and above all, staff is professional and courteous, even with difficult customers I’ve witnessed. No doubt the few bad reviews came from unscrupulous ppl who tried to sell them junk. Bruno the owner is a straightforward guy, honest, explains everything & won’t BS you. Easy on the eyes too ladies 😉 Everyone is extremely respectful, & friendly (especially Jay) and bottom line, they appreciate their customers, know how to treat them and care if you return for business.

      Response from the owner

      Thank you very much for the outstanding review! If you ever need something please let me know, we’ll take care of you!

    • R

      Ricardo Silva
      5
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      I had a great experience shopping for an engagement ring! The staff were so friendly and very professional. They were able to help me pick out something beautiful and for great price. I had gone to four jewerly stores nearby and they were overcharging me so i found a great deal with Windy City! I will definitely be doing business with them in future!!

      Response from the owner

      Hi Ricardo- Thank you for the positive review! We were happy to help you find an engagement ring. Please let us know if there's anything we can do for you in the future!

    • J

      Jeff Johnson
      5
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      Great customer service and fair pricing & deals...Jay went above and beyond to help accommodate me in the sale of my items. Super nice, considerate guy that is really easy to talk and work with. Highly Recommend!!! Make sure you ask for Jay!

      Response from the owner

      Thanks Jeff for the awesome review.... we are glad your our customer and happy to help, anytime!

    • M

      Marcus Feliciano
      4
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      Swung by to sell an engagement ring. Although I didnt take the offer(even though he offered twice the price a different place quoted me), the older gentlemen (possibly the owner) was straightforward with me. He gave very good advice on what I could get for it on my own. First time there. Over all he was kind and knowledgeable.

      Response from the owner

      Thanks for the kind review.... we are here to help every customer, even though sometimes we can’t make a deal. I hope our advice helps... please let us know if we can help in the future......

    • P

      Patrick McCormick
      2
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      I have used this store many times over the past few years and have always had a excellent experience until today (the reason for 2 stars instead of one). When I showed up to pick up an item I had on loan I was informed the the only person who can process my payment was not actually in the store because he had to run somewhere and would return in 5 to 10 minutes (strange business practice, but ok). 18 minutes later he returned, and when I mentioned my waiting he responded not with an apology, but with an attitude that it is somehow my fault for having to wait and its really no big deal. Apparently customers should appreciate sitting around to give money to this store. Ultimately I am not upset with waiting, but the ridiculously unprofessional attitude of the little man behind the glass. I will not be a patron of this store again as I'm sure nothing will be done to improve and suggest that potential future customers avoid this store merely because of this person. Thanks!

      Response from the owner

      Patrick, I am very sorry that you had a less than expected, experience at one of our stores. I have done some research on this matter and I want to explain that customer service is our number one priority and although that employee had to leave the store for a real emergency situation, we want you to feel that your time is important and valuable to us. I listened to the video tapes when he came back into the store and he does apologize for the delay. As you stated before, you have used us many times before, and I hope you will accept my personal apology for this inconvenience that you experienced. We strive for customer satisfaction and want you to try us again. If there is anything I can do for you, please do not hesitate to contact me personally at [email protected].

    • N

      Nadine Oleksy
      5
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      I too had never been to a pawn shop. The place is lovely and the staff is exceptional. Very friendly, very knowledgeable - I stop in frequently - watch batteries & band adjustments is what initially got me In there, but I've found cables, had jewelry repaired and have treated myself to a great item or two...did I mention the wonderful staff? (each and every one of them).

      Response from the owner

      Thanks for the great review! We’re here to help!

    Business Info

    943 N McLean Blvd, Elgin, IL 60123, United States

    Nearby Title loans in Elgin

    FAQs

    • 1. How Can I Get Connection With Windy City Jewelry & Loan?

      You can dial this phone number +1 847-622-7296. Or you can Visit its website and fill in the submission form over the internet.
    • 3. How to Get a Loan at Windy City Jewelry & Loan?

      To apply for a cash loan, you can Visit its website and fill in the submission form online. If you are searching for online payday cash loans with easy application, you can turn to our platform for more useful info.
    • 5. What Can I Do if I Can Not Pay Back My Loan?

      Simply have a talk with your lender if you are struggling with the monthly payments. Different lenders have different standards to deferred payment. It is important to check carefully before signing any loan agreement.
    • 2. What Is the Location Of Windy City Jewelry & Loan? How Can I Get There?

      Windy City Jewelry & Loan is located at 943 N McLean Blvd, Elgin, IL 60123, United States. You can check the map and locate the easiest way to access this place.
    • 4. Is Windy City Jewelry & Loan an Agency or a Direct Lender?

      Windy City Jewelry & Loan is a Pawn shop. To bring you the most convenient loaning process, we connect you with a large network of lenders over the internet. You can turn to our website to get a small personal loan online with no hard credit check.
    • 6. Does Windy City Jewelry & Loan Offer Bad Credit Loans?

      Yes, but if you want to higher your chances of getting approved, you can turn to our broker service! Just turn to our website to secure an online installment loan for bad credit with easy monthly payments.