Bank of America Financial Center Crandon Blvd, Key Biscayne

What a difference! Real customer service. Armando attended to me as soon as I came through the door. Directed me to where I needed to be taken care of. It might not seem like much on paper, but it makes all the difference. The Bank of America in Downtown Miami was the opposite. I'll never go back there again but the Key Biscayne location is the one I'll keep going back to. Thanks Armando!

My wife took off work early today to take my son to open a bank account - we were told that they do not take any appointments after 3:30pm. My son gets out of school at 3:30pm and my wife is a doctor, and the bankers told her to come back another day - they were too busy and unable to open an account. Are you kidding me????? What kind of customer service is this? We will never use Bank of America ever again - we've been using BOA for over 20 years. Going to take our business elsewhere.

Absolutely the worst banking experience i have ever had to deal with. the bank would be ok IF YOU COULD PARK ANYWHERE. Today i parked sticking out in a spot because a white range rover with black wheels was taking over 2 and a half spots. the parking administration threatened to boot my car and i asked him why he was not booting maybe 7 cars that were taking up multiple spots in the parking lot including the white range rover. I'm sure the car was either his or his friends because he just walked into the bank to talk to some employees and walked out. i have had this account open for a week and with the long line i have experienced every single time along with the parking nightmare has made me to decide to close my bank of america account AT ANOTHER LOCATION because i would probably have an aneurysm trying to park my car again and wait in line to close the account in key Biscayne. if your trying to get something done quickly or value your time THIS IS NOT THE PLACE TO GO .

Not only the branch has been closed for weeks, allegedly due to Covid, while the Chase branch across the street is open, their ATM is out of cash. Did Covid prevent them as well to at least stock enough cash in the ATM so people can access their own money? Thanks for nothing BA

Amazing service. Teller Giovan was extremely professional . Thank you.

I don't normally come here because I don't normally go to any bank. This was the worst experience I have had recently. I am not sure if they are under staffed or I did no dress up for the occasion because I was left waiting for a long time.

Poor service !!! Very slow , they don’t have customer service plus the manager never is there ... 1 hour waiting just to ask a question.

Excellent! People there is very kind!

Over an hour to get a temporary debit card?

This place is horrible bad attention you go with a check and they do not want to change it having an account with them with a fund in the checking and savings account and being their check for more the Bank closed 4/5/2020 they should close that Bank and so it seems that it will not open all week they should be forever, today 5/22/2020 we went to the bank again and it was closed almost 1 month without opening and if notifying users where they have their accounts and money is disrespectful they should shut it down completely they're messing with their member's finances and money this branch is horrible