U.S. Bank Branch Pine Cone Rd, Sartell

Worst customer service ever, worst hours ever even the drive thru has bad hours. I closed my savings account to had to wait 27 minutes ten other customers were done before me. I complained to Evan about the service and asked for my license back that I had no more time to wait. The lady with blond hair, obese and glasses then put her self into the conversation with Evan and I told her stay out of it she then gave me The Finger. My wife said happy we no longer do business with such low grade people. Think many times before coming a victim of U.S.Bank

The Sartell Branch has gone totally downhill as of about 1 1/2 years ago. I use to love my bank and the gals that worked there. Use to be great service. Then one day the whole crew had been replaced and the service went down. Once Covid hit the lines have been obnoxiously long. You can't talk to a person on the phone either anymore at this branch. You have to call to the downtown one. Other banks have opened their lobbies again and have reopened with mostly normal hours again, but Not US bank. The hours just aren't convenient. Really wish they would realize how this is affecting their customers. If other banks can safely reopen again you'd think US bank could too!

Went in November to get a loan. Talked to Carissa, went through the process, credit pull , etc. In December I left multiple messages and emails for Carissa and other US Bank employees with no call back. I get a letter in the mail saying the loan has been canceled. I try to get a hold of a manager, talked to some guy named Eric. Told him the story he begins to tell me Carissa no longer works there. Great, went through everything and had my credit pulled only to be left hanging. Eric says he will look into it and get back to me. Couple weeks go by, no one calls. I call and ask for this Eric dude, was told there is no Eric here. Great, so I ask for a different manager. Was told Casey was the manager and that they would have him call me. 2 more weeks, no call. Call again left a message for some Casey dude again. As of 3/6/20... I’m still waiting for someone to call me back since December. US Bank has cost me thousands by being lazy. I will be withdrawing my money and taking it somewhere where people actually know how to work and know the product they are selling. Don’t waste your time.

Horrible experience. Casey, the branch manager never ever returns call/message. The other teller at the bank in rush to hang up by just saying, sorry bye. They don’t answer the question forget about solving it.

We are in phase 3 of reopening in MN. WHY isnt our bank lobby open for business?? Why isnt the drive thru open normal hours?? Not everything can be done online or in the drive thru without a managers approval! I know other banks are open for business. I am very disappointed! If this is not corrected soon, I will be taking my familys business elsewhere.

This is the worst bank I have dealt with. They are slow, never answer the phone/take it off the voice message saying they aren't open when they ARE, just overall bad. They can have four people working and one drive thru lane open when the lobby is still closed... Its very frustrating.

Agree with review below. They will do everything in their power to avoid doing any work, no matter how easy it is. No effort is put into getting anything taken care of and no one takes accountability for ANYTHING. I recommend going to any other US BANK ...especially if it has to do with a loan...they don't want anything to do with it.

I have been banking with them for years. Very friendly and helpful staff. Can walk in most times without an appointment and they are willing to answer questions, setup accounts, etc. They helped me with linking an account to an exchange for transferring money on very short notice and no charge. Has been a very positive experience!

Very disgusted I can't get to the ATM because there are tons of cars in the drive thru ( that's where the ATM is next to the first teller window. Very frustrating waiting in line in the drive thru just to pull money out of the ATM plus the lobby is CLOSED! Very poor location with the ATM. Us bank is getting to be inconvenient and more of them are closing up for good. I may stop banking at us bank!

"New hours, same great service". How can you offer the "same great service" when you are only open from 9am to 4:30 pm and closed on Saturday? If you work a normal 8 hour day, say 8-4:30, your branch isn't even open to provide a service. This is ridiculous 😠