Preferred Credit Inc Roosevelt Rd, St Cloud

This company is absolute garbage. I bought a Rainbow and unfortunately they do business through this rubbish company. Let me just say real quick that my auto payments were coming out of my savings. I lost my job earlier last year and when I ran out of money in my savings, I did not get any alert from Preferred Credit that I did not have the funds. What I did get was a letter about halfway through the month saying I owed my balance plus a $20 fee and if I did not pay it in 30 days they take legal action against me. Woooooow! Not even a phone call saying "Hey, the funds weren't able to come out, do you have an alternative method of payment?". Just a straight threat letter in the mail. Also, their website is absolute trash. You can't even see your remaining balance on there! You can't even get it with the automated phone system when you check your account status. To add insult to injury, both their website AND automated phone system say that my next payment is due sometime in mid 2017 and yet they still don't hesitate to send me these legal threats if my payments don't come out (Even if I rush right away to their website and pay the balance manually). Their business practice is a joke and I thoroughly regret purchasing anything through them. I got a phone call from somebody here last week and all they said on the voicemail was "It is recommended that you call us back today." That was it. Not information or anything. I called back and the guy didn't even know of anything going on with my account. If anybody close to me is thinking of buying a Kirby or Rainbow or anything else that goes through PCI I will advice them strongly to not do so. If you are reading this review I suggest the same to you too. I will never do business with these guys again. Just buy a Kirby or whatever off the internet, pay less, and don't deal with this awful company.

Sorry already forgot the gals name that helped me today. Excellent customer service as per usual. Thank you:)

Jamie was the best customer service representative I've ever had the pleasure to speak with!

Preferred Credit Inc was great! Never had any issues with them and their customer service was always polite. Would definitely recommend them!

Professional friendly courteous customer service representative called to inform about the process and give me resources to get full use of their service

I got a loan with preferred credit Inc with an 18month same as cash, my deadline was on December to not have to pay any interest, I called November 8th to pay off the remaining of the loan, talked to a representative and let them know I wanted to pay off the loan, she told me my pay off amount was $590 and some cents she said it was to late to cancel the auto payment from a few days and that she recommended paying $530.17 and with the auto payment a few days later the loan would be paid off, it turns out that they cancel the payment so that the loan wouldn’t be paid in time so they can charge me over $500 dollars in interest!!!!! I called them yesterday and they said they will listen to the recording Tuesday and let me know. What this credit company does it’s ridiculous and should be ilegal. They cancel payment to force you to pay interest. If they don’t close the loan and gets paid off I will move on with legal procedures and will fight in court. I’ve been waiting for my credit score to go up since I paid my credit cards and a few loans so that I can purchase a house and this made a huge impact on my credit!!! I will never do any business with them ever and I highly recommend everybody to do the same!!!!!!

Great communication and customer service. Been a positive experience so far!

The lady I spoke with was very nice and helpful

Very helpful and patient with everything,

Very nice to talk to while I was to pay off my rainbow. Very helpful and professional.