Title Loans > Title Loans Near Me > Illinois > Dundee > U.S. Bank Branch
U.S. Bank Branch 01
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Bank

U.S. Bank Branch W Main St, Dundee

2
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(10)
Closed
Thursday9AM–5PM

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    Reviews

    There are 10 customer reviews. Check out their experiences with this business.

    2 / 5
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    • J

      Jason Charneia
      1
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      I STRONGLY recommend choosing another Bank. I thought 5/3rd was bad and switched, these guys take the cake. Three words WORST BANK EVER! Extremely poor customer service, difficult to navigate location, awfully narrow ATM drive through and more fees than I've ever seen. If you try to take money out of a non-US bank ATM and you ask for more than you have, you get a fee for that even (and of course no money comes out, rightfully so, but a fee?). Their other fees are extremely high comparable to other banks and they won't waive fees even when they're questionable or even bank error.

    • G

      Glenda Olvera
      1
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      There is NEVER enough help here. Especially on Fridays! The teller or occasionally 2 tellers are usually very nice, it's just they are SO understaffed.

      Response from the owner

      Hello, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

    • s

      swapnil patel
      1
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      I wan to deposit check they hold my some money I told them I give you cashier check because my tax cut on Monday and half money deposit on Thursday they also wan to hold my cashier check .. very bad experience.. I close my account in a week ..

    • N

      Nancy Silva
      1
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      I scheduled an phone appointment for 3pm today. I have an email stating that someone will call me at 3pm and the number they will call me back at is correct. It is now after 4pm and I haven't received a call for my scheduled appointment. Very poor reliability. I will not be continuing as a customer with a bank branch that can't even keep an appointment.

      Response from the owner

      Good morning Nancy, thanks for bringing this to our attention. I am sorry that you weren't contacted at the appointment time. We certainly don't want to lose your business. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9855. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

    • J

      James Boll
      1
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      This bank is terrible, been going for years but will soon end. They don't have drive up and lobby closed for pandemic. All other banks have drive up lanes not just atm. Now I cant get through to their Visa card people and I was told there is a fraud on it, spent hours yesterday and tried today cant talk to anyone. Called branch and all was told he would get hold of card company to issue new card, what about fraud amount? Now I will have to contact all companies that take automatic payments, a real pain. Might as well go to another bank then with a better credit card. Why I still do business there is beyond me, not for long and I have other accounts making next to 0 interest.

      Response from the owner

      Hello James. Thanks for taking the time to leave a review. We are so sorry to hear you’ve had less than satisfactory experiences with us. If you would like to share details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 9516 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

    • J

      Jeannie Nielsen
      1
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      So this bank allows direct deposit of my fiances checks without him being on the account but Deposit a government check in my boyfriend's name and they say available balance then reversed the deposit putting me in a negative balance for the next week and told me even if I add him they will mail the check back in 5 to 10 days. We need the money now and all they can say is sorry. Time to switch banks. This bank screwed us n screwed ys even harder. Do Not use US Bank

      Response from the owner

      We appreciate you for taking the time to leave this review, Jeannie. We’d like to help you in any way we can. It sounds like you used the ATM or mobile banking to make your deposit which does require the person to be an account signer. We cannot control who issues direct deposits into your account though as only an account and routing number is required to make that happen. If you'd like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9877. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

    • J

      Jason Williamson
      5
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      I applied online for a car loan and this branch serviced it. I read the negative reviews and was skeptical, but after reading the online complaints (many seemed unreasonable) I went anyway. Yes, the actual office space is a little dated. How often do you actually use the bank for service anyway?!? Most things are done online these days. I was assisted by Dario Zarate, who was very knowledgeable, professional, and polite. The entire process, including opening a separate checking account and the loan, took 45 mins from beginning to end. I would recommend this branch.

    • A

      Ariel Jones
      1
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      I have been a customer of this branch specifically and have never had any big issues until just recently on Christmas Eve. I went to the ATM that is located outside in the drive-thru in order to deposit money inside my account which I do often on a regular basis, while my card is inserted in the machine and I hit the button for a cash deposit, as I inserted m cash inside the ATM, a message popped up stating that there was a machine error and that the machine could not deposit the funds into my account and that I needed to call a number that was printed on the receipt in order to contact the financial institute. When the incident took place and I spoke to the 24 hour Customer Service Representative, she told me since the following day was a holiday that I needed to contact them the day after the holiday. My account at the moment was in the negative and I was depositing the money into my account and now they are giving me the complete run around on getting my funds back that THEIR ATM messed up. I’m being told it can take up to 10days for me to get my funds but yet it took less than 30 seconds for their ATM TO STILL MY MONEY!!!!!!! I Wouldn’t recommend any body come here or even bank with them any more because being a valued customer doesn’t mean anything to them nor do they care that a large sum of $598. Close your account immediately.

      Response from the owner

      Hello, Ariel. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

    • J

      Jeffrey Pantone
      1
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      This Branch single handedly almost made me pull all of my assets out of US Bank. They are sloppy (misfiled a claim on their broken ATM, only caught by somebody in corporate), they offer little understanding or support. They refused to let me file a complaint against an employee who filled that claim incorrectly because they would, "here me out". I have backed with US for 13 years and this is the first customer service Branch I have seen....PS. that broken ATM they never closed it just continued to try and deal with what it screw up. SHAME! Pps- look at review below, same thing happened to me at the same ATM!!

      Response from the owner

      Hello Jeff, I am so sorry to hear about your experiences with this branch. We would like to ensure that all of your concerns are heard and addressed. If you are interested, please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. I hope we get the chance to assist you further. ^Kim

    • L

      Lucas
      1
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      I had contacted the management at the bank to help resolving an issue with an account that was supposed to be closed. The senior team at this branch is completely clueless about their own policies, they had no idea US Bank allows people to close their accounts online. They refused to help, they were very dishonest, tried to lie to me, and then covered up with lies with "well this is our policy". Absolutely shameful. Any other banking instution will GLADLY take your money and also treat you like a human being, without outright scamming you. US Bank is a total joke, and this branch in particular treats people like garbage. I will tell any good friend to never do business with them, for their own sake. My experience with them is definitely in the top 5 worst ever.

    Business Info

    704 W Main St, West Dundee, IL 60118, United States

    Nearby Title loans in Dundee

    FAQs

    • 1. How to Get in Touch With U.S. Bank Branch?

      You can ring them at this phone number +1 847-851-8400. Or you can Visit its website and fill in the submission form over the internet.
    • 3. How to Apply for a Loan at U.S. Bank Branch?

      To apply for a cash loan, you can Visit its website and fill in the submission form online. If you are searching for online payday cash loans with high acceptance rate, you can turn to our platform for more useful info.
    • 5. What to Do if I Fail to Repay My Loan?

      Kindly talk to your lender if you feel it hard to repay the loan on time. Different lenders have different policies of overdue payment. It is important to check carefully before signing any loan agreement.
    • 2. What Is the Location Of U.S. Bank Branch? How to Get There?

      U.S. Bank Branch is located at 704 W Main St, West Dundee, IL 60118, United States. Just look up the map and locate the easiest way to access this place.
    • 4. Is U.S. Bank Branch an Agency or a Direct Lender?

      U.S. Bank Branch is a Bank. To bring you the most effective loaning process, we can link you with a full range of lenders over the internet. You can enter our official website to secure a personal loan online with no hard credit check.
    • 6. Does U.S. Bank Branch Offer Loans With Bad Credit?

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