TruService Community Federal Credit Union Hermitage Rd, Little Rock

We've banked here for 6 or 7 years now. About 6 months ago, we had our first real frustrating issues; revolving around some technology upgrades the bank was making. Aside from that brief point in time, we've been incredibly pleased, and they have continued to improve their overall service levels which were already outstanding. Enough so that I've taken the time to update my review here to a higher rating!

The staff has always been friendly and helpful. The limited number of branches and atm`s is disappointing though. We need an ATM in Maumelle again please!!

I’ve been a member of this credit union for over a year. I started out with a limited checking account and savings. After a year my account was transitioned to a regular checking account. I saw there’s a lot of fees with the regular checking account and requested the account be moved back to limited checking. Although my account was “moved back” to limited checking I don’t believe it was because I accrue fees that are associated with a regular checking account. I am a minority that works three jobs and have not had anything positive come out of being a member of TruService. Anytime I call into the branch I get suggestions from Mrs. Tammy, the Branch manager to close my account. She has even taken it upon herself to close my account, my bank card didn’t work and I have children. Today, I was informed by Mrs. Jeffries a higher manager to close my account. I do not feel welcomed! I believe I am not bringing in enough money to be considered “family” to this credit union. Hopefully this doesn’t get my account closed because I do have weekly deposits. So hopefully they’ll give me time to find another bank. There just hasn’t been any benefits of being a TruService Credit Union member.

This team is amazing! They were so quick to answer all my questions and work with the dealership to make the car buying process go smoothly! They have very competitive rates which was a huge help to stay in my budget. They made sure to support me and value my potential car so I knew I was getting the best deal! Their customer service is truly unmatched! 10/10 would recommend working with Trish, Tiffany or anyone from this team!!

I would give 5 stars but we have had some problems when we go out of town. We travel and aren't able to use our card in certain states that have had fraud. If we don't let them know ahead of time that we are going out of town then our card will be rejected. A couple months ago we let them know a week ahead of time that we were going out of town and our card still ended up getting rejected. Luckily I had another card with a little money from our previous credit union. They called the next day and apologized but it shouldn't have happened in the first place. More recent, they have started sending emails if they think a charge is fraud and give you the option of saying it's fraud in the email or calling and telling them it's not. We tried calling multiple times and were never able to talk to someone. I wouldn't recommend this credit union to anyone who goes out of the state frequently. I will say that the people working are really nice and do try to help. I know it's probably not their fault but I wish that we could use our card whenever we need to. We pay extra each month for fraud protection but I didn't think that it would just make it to where you can't really use the card out of the state. Edit: The one time that we actually had fraud on our card they approved it. Somebody spent $419 of our money and they flagged it as fraud and also approved it. We didn't even have that much in the account so they charged us a fee and took the money out of our savings account. Now we are having to file a police report because of something they did. We pay extra a month to prevent things like this and so far it has only blocked payments that we actually made. Also, apparently the people who spent that money also tried to make 2 other purchases before that but were denied and we didn't even get a notification about those. Now we are finding out that it happened to multiple people here. We don't feel safe here and will be changing credit unions as soon as possible.

Tanner Smith, I have been a member since the day you open the doors at the Hermitage Road location. I have had a great relationship with Melissa for my accounts and loans. She always gets back to me as soon as she finds out the information needed and is easy to work with. You just can't get that kind of courtesy at those "BIG" banks. This is way I do all business with TSCFCU. "Great Services Small Town Hospitality".

The staff at my credit union are always so friendly and willing to help. I also really enjoy the electronic banking services they provide, like the TruDeposit mobile app. I use it to deposit checks into my account all the time! Go check out TruService and you won't be disappointed!

This bank sucks!!! No customer service. They read robot scripts no matter the issue. Even if you have money in the bank they charge nsf fees on transactions!!! So tired of the run around!!! Always check your balance and statements because they will get theirs!!!! RUN AND RUN FAST!!!!

The experience with this Credit Union was top notch and very customer friendly. Had our loan approved and money available in 2 days.

The teller was rude from the moment I said hello. I wanted to ask about mortgages but never went there because of this individual. I only had a savings account, so I closed it and left.