Simplicity Credit Union E Upham St, Marshfield

Tami, we really appreciate you taking the time to express your feelings. We know that your experience can help other people in our communities make the best choice when looking for a lender, and we hope we can prove to you that we're still the best option. I'm going to pass your feedback here along to our VP of Sales, and make sure that someone on our team gets in touch ASAP.

We're genuinely sad to know that we've made that impression on you. While we know it can be hard to tell who can help you and who can't as our team is buzzing around the branch, we never want you to feel ignored or dismissed. If you haven't talked to our VP of Service (or another manager) yet, drop us a line and let us know the best way to reach you so we can work things out and start building your trust again.

Thanks for taking the time to give us that feedback, JoAnn. Yes, a real person reads these, in fact, more than one, and we make sure to get them to the right people on the team. Hopefully you understand, though, that as much as we appreciate knowing how people are feeling, there might be a lot of reasons we don't make a change. None of those reasons, though, are because we don't take your feedback seriously. As of today (June 15th) you can visit our lobby by appointment or use our curbside service. We'll be opening those lobbies soon, we're just asking for a little more patience as we get the final few pieces in place to make it safe. We want to make sure we're taking every possible precaution and getting our team trained on any new procedures. With all of the recommendations out there, it has been a lot to sort through. You've probably scrolled through our reviews and can see that a few people are looking for Saturday hours, so we've said a lot of that subject already. The nutshell version of all of it is that we've worked hard to make everything you'd want to do available to you anytime, day or night, from wherever you are. We know there are just a couple of things you still need to do in the branch, which is why we open early and close late during the week. If you're off on a Saturday, we want you to be enjoying your life, not running errands. We're really, truly open to your feedback and we want you to feel heard and understood. If there is something you need to accomplish and you don't know how you'd do it without coming into our lobby, please give our member service team a call and let them help you. If they can't tell you a way to get that done without coming in, they'll be happy to work with you on your best next option.

Thanks for stopping by to leave that great review, DeeDee! It's a shame that you had to go through the hassle and stress of having your purse stolen, but we're happy to hear that our team helped make it easy to bounce back :)

Thanks for taking the time to leave a review, Samantha. We know it's been some time since you left this and we're sorry we didn't respond sooner. It really is important to us to make sure you feel heard and we didn't want to miss the chance to do that. We never want someone to leave wondering why we couldn't help them the way they expected. Sure, there are some things we can't do and we know you understand that, but if we truly couldn't help you and we didn't take enough time to make sure you knew why, that's a place we can improve. It's not fun to get a review like this, but it's a great way for us to grow and we appreciate you, Samantha.

Thank you for taking the time to leave a review, Katie. We really regret that your experience with us left you frustrated. At most times we have the right people with the right expertise available on the frontline to help people with new accounts right away when they walk in, which is likely why someone encouraged you to do just that. Unfortunately in some cases, though, while we may have plenty of staff to help with transactions in the teller area, our new account experts are all assisting other members and we have to ask someone to wait or make an appointment for later. This is an area we continue to work on so that we can be sure we are making good use of our member's money by not over staffing and still having adequate staff to get the job done. We would very much appreciate another chance to help you and have your kids be able to enjoy the use of our Nasonville branch.

Thank you for offering your feedback and we're sorry to hear that our service isn't meeting your expectations. When you call us, the additional information you're being asked for is meant to provide extra security, not to be an inconvenience to you. If you have basic account questions or want to make a transfer, we have other options that might fit you better like phone banking, online, and mobile banking and a member of our team would be more than happy to help you find the one that works best. Feel free to stop in to any location or send us a message at https://www.simplicity.coop/contact-us so someone can reach out to you.

Thank you for your honesty, Iliana. We're very sorry that you had that experience. We know that Derek and his team have been working really hard to make the PPP program work for as many people as possible, so we'll let him know how you're feeling and work to earn back your trust.

Thank you for your honesty Mike. We don't love to hear we've let someone down, but it helps us do better. If there's anything we can do to win back your trust, we're here for it, and we'll always be here for you if you need us.

Thanks for the great review Elizabeth! That's just how we like it: Easy-peasy-lemon-squeezy!