SDCCU National City Branch E Plaza Blvd, National City

This has been my home branch for a few years now. It's almost never that busy. Parking is ok in front. But there is a huge lot behind the building to park in. Having a drive through ATM that does not affect the front of the store is nice. Just completed my first auto loan buying program with Maria. It was super easy! I got everything that I wanted. While Loanne helped me setup the trade in and actually purchase, maria helped with all the paperwork. It was a seamless process. I will absolutely recommend using SDCCU to help finance a new car, and Maria to help with the process. Thank you for helping me get my first new car.

When I opened my online checking account, I was attended immediately by a New Accounts Representative. She was very courteous and mindful in explaining the requirements and benefits of my account. Also, they took every precautionary measure in safeguarding their customers from COVID-19.

Beyond disappointed with this location. I opened an account not too long ago. I was called by my banker 2 months after opening my acct and was told I needed to deposit money into my checking a within 2 weeks or my acct would be closed. I was unaware (had not received their mail) therefore I went the next day and deposit a significant amount. My banker never told me my debit card was "unactivated" and that I'd have to go get a new one inside the bank. I work Mon-Fri 8:30-5:30 and Its almost impossible to make it to the bank until Saturday. What's even more ridiculous is that the beneficiary on my account, who's able to go during the week, is not able to make withdrawals. Ugh such a bad situation. I won't be able to use my debit card until Saturday! Beyond frustrated with the branch.

Phenomenal. Representative Vasquez and Supervisor Eric are at the top of their game at this brach. They were helpful and informative regarding solutions to my Banking needs and future endeavors. Thank You!

I go here to this location to pay my car loan every month. Unfortunately I had a misunderstanding with one of the bank tellers for the skip a pay option during the holidays. I was a bit frustrated with what happened, however the teller remained calm and let me speak with the assistant branch manager Josh Jankowski to get things sorted out. They sent in a request to their office to have a one time courtesy for the skip a pay. They contacted me within a few hours and had my request granted. Very satisfied with my visit, employees and manager were polite and professional about the situation.

Me and my brother went to cash a two party check. Before we went I informed my brother we may run into a problem, my drivers license was getting ready to expired so when I went to DMV to get my license I was told my birth certificate only had my last name so I’m in limbo right now waiting on my abstract from vital records to come through the mail saying that my name is Daniel and my middle name is Michael, Anyone that’s been through this knows it’s a process.The Bank manager Luis come over since the bank teller had no idea what to do, I immediately stopped her and told her I needed to talk to the bank manager since I knew there was no way in this world she would be able to help me, along come’s Luis Who knew the situation he also knew that he wasn’t going to help us, He just wanted to get rid of us as quick as possible, There was no way on God’s good earth that the bank manager , the person in charge of helping people was going to help us. What this excuse of a manger didn’t know is my brother has over $400,000 in this bank, I’m sure the “ higher ups “ would be very interested in knowing a manager named Luis just lost them a pretty decent account, unless they go by Luis and his motto: who care!!! I’m sure that people that bank there care Luis. PS My brother will be closing his account soon Luis because he care! Have a pleasant day.

Greeted by the security guard who kindly opens the door to entering patrons. Staff is courteous and friendly. Front parking lot seems full most of the time with only one way in&out, so you will need to do a 3 point turn to exit if you can't find parking. Drive up ATM is located behind the building in the Vallarta parking lot.

When I stand in line for 15 minutes to see a teller to rent a lockbox and then you, the branch manager, tells me I have to sign in and wait all over again, nope, this is bad customer service. You didn't even attempt to find a middle ground.

Mostly a long line, but the guard there was so very friendly but when you go in, the women staff (not all) are like high and mighty. They are there to serve not to be a boss or beauty queen pageant....

6pm close time on Friday got there at 6:02pm they wouldn't let me in okay my fault. As I walk back to my car I see they come out and open the door to someone else that just got there too. I have a small business account with them I guess my business is not much appreciated as the other customers. I really really need it to get in there that's why I'm writing this bad review if could of been any other day except for today and for what your staff did.