San Mateo Credit Union S El Camino Real, San Mateo

Did a quick 24 months loan with them but they ran my credit twice when two employees promised to run it one time. Also walked in the San Mateo branch to do an automatic payment but they lost the form. Super unhappy with their practice and attention to detail.

I was excited to join the San Mateo credit union upon first hearing about it, as I had heard nothing but positive things. My VERY FIRST experience with them was negative and made me feel as if I was being discriminated against (I’m a POC). She asked me my address and I gave her my ID (with my current address), she did whatever she was doing behind the CPU and I could tell that she was getting suspicious by her body language smh, so I asked her if there was a problem. She gave a VERY fake smile and response and continued doing what she was doing. She then asked me about another address (I have another apartment in my name for PERSONAL/PRIVATE reasons) and I told her about it upfront. Long story short, I had ALL of the credentials you need to open an account at this bank and I felt that the people who were working at the time I was there were EXTREMELY prejudiced. People MUST remember that 90% of communication is NON-VERBAL, and people can feel hostility/prejudice (SOME MORE than OTHERS) so please keep in mind that you want to be treated with respect and dignity, so you should ABSOLUTELY treat people the way you wish to be treated. It saddens me more that the majority of the times I have experienced prejudice (since moving to the Bay Area from ATLANTA in 2018), it has been at the hands of someone who I would expect to EMPATHIZE with me NOT perpetuate the very HATE that they are attempting to avoid themselves. I hope this message helps someone, even if it’s to let them know that they aren’t the only ones who have felt slighted by this institution and the people they choose to hire. Sincerely,

I have been with SMCU for Years and have always had Excellent Service through all my needs. I recently decided to have my car refinanced and wanted to pay off a some debt. Elizabeth Alvarez went Above and Beyond to walk me through every detail. She helped me understand my Car Loan and how to get a better rate through the refi. She was patient with me that I would understand every aspect of this process. I want you to know I never even had to go in to the Bank, she assist me through the Phone and guided me with so much joy. Simple and Safe, San Mateo Credit Union works for your Best interest and they always want feed back to better their system. SMCU I hope you know what a Treasure you have "Elizabeth Alvarez" Thank you for all your services. Elizabeth Jauregui

I want to thank Hanz Lavagnino for his EXCELLENT customer service. I came into the branch selling a car in which I had a loan with San Mateo Credit Union. California State makes it difficult for such a transaction. Knowing the difficulty (especially during Covid), he called his resources at headquarters and came up with a solution that solved the transaction within 15 minutes. Customer Success is the heart of any organization, and Hanz exemplifies this belief.

I wanted to thank Mary Ellen with member services out of the San Mateo office for her excellent customer service I received today. She was extremely busy with many members and was able to professionally help each customer in-between helping me with my account. She is excellent at her job and wish all people I deal with daily was as nice and professional as she is. Thank you Mary Ellen for your help.

Absolutely horrible bank. Customer service is offensively bad. Good luck trying to do anything with the loan department as workers will be slow to reply to you and even slower to process paperwork/requests. And even then, they will not due their due diligence and will give you outright wrong information. Avoid having to work with Melissa Tolentino, a loan agent, at all costs. Her manager, David, is equally unhelpful as he is more interested in making excuses for incompetency than actually proposing solutions. Worst customer service I’ve ever had from any type of business. Do yourself a favor and take your money elsewhere.

I would like to say that the customer service here is top notch. I’ve never actually experience customer service at a bank where I was address by my last name and resolving my issue was their goal. Helen D is a saint, she resolve all my issues and she even followed up with me later in the day to make sure that my problems were resolved. I will be a customer here indefinitely and I highly recommend this credit union

Opened 3 accounts 4 weeks ago. Checking savings and IRA to roll over a 401k they took several weeks no info until I went in person to another branch and inquired. A week later the 401k was put into my checking account back dated a week instead of the tax deferred IRA that was open to put the 401k in. I called twice left message no call back. Now have been sitting in the bank 45 min waiting to speak with someone. I will be closing ALL accounts here Monday. Every time I deal with San Mateo Credit Union total waste of time. I have zero confidence in them. Was really looking for a long term relationship but 30 days and I have had enough.

I had an issue with this bank a few years ago and my issue was that an employee from this bank was obtaining personal information about my account and my family account. Which affected my father especially when he got a wage garnishment order against him from the IRS and my father wasn't aware that this employee had transferred money from another person into my fathers account so I wouldn't trust this bank at all with personal information and even after all this the bank hasn't fired this employee from the bank. Oh yeah the scam this bank does annually about winning a new car by mailing you a key in the mail is a scam so dont believe them

The people who work here really do their job and do it well. I've come here plenty of times and my issues have always been solved. Thank you san mateo CU staff!