Provident Credit Union (Corporate Office) Twin Dolphin Dr, Redwood City

Their customer service makes the cable company look good. I have never, ever, had so many frustrating experiences dealing with a business. - of any type. They don't answer the phone, don't return calls. The most frustration and idiotic was when 'A specialist needs to do this. They are all working from home today.' ALL of them can work from home - but can't do all the functions of their job from home???

I've had a generally positive experience with Provident, but there are some things that annoy me in dealing with them: - The mobile app for Android just one day stopped saving credentials. Fingerprint scan doesn't work either. If you select that option, it simply does not work and requires you to put your user and password in every time. It's gotta be better than this. - Traveling abroad and withdrawing money from an ATM results in foreign transaction fees. - I've traveled to the same country multiple times in one year without any problems withdrawing money in the past. Then, all of a sudden on my sixth trip to the same country in one year they began freezing my card for suspicious activity. Fine, I get it and I appreciate them looking out for my security but what is annoying is that they continually keep blocking my card after I've called the fraud department several times to confirm the transactions. Sitting on hold for 20 minutes to wait to talk to a representative, then being told it'll be unlocked after we hang up and when I try it again it's still blocked. Called three times in one day, each time waiting 20 minutes and still having the same problem. Very annoying!!!!

Obtaining an auto loan with Provident was an excellent experience. Colleen assisted me through the entire process and she was thoroughly amazing in all aspects. She was detailed oriented, competent and very friendly, constantly offering to go above her call of duty. See, choosing an $85,000 pre-owned, very specific automobile is no easy task, but she offered to speak with sellers, both private and dealers, which I readily accepted. Colleen helped pave the way for easy buyer-seller negotiation and helped make the transaction super smooth. One vehicle seller was thoroughly impressed after speaking with Colleen, she decided to open an account at Provident herself. Colleen was such a wonderful person to deal with at Provident. Please don't change a thing. Major kudos to Provident for having a winner of an employee.

Provident is an exceptional credit union, I've been banking with them for almost 5 years and couldn't be happier, both their checking account and credit card are best in class and their customer service is excellent.

ALWAYS --- GREAT SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!