Oro Express Chandler Pawn & Gold N Arizona Ave, Chandler

Vivian, Thank you for recommending us. Happy to hear Sam and Karen were able to help.

Bija, Thank you for your review. Enjoy your camera lense, hope to see you again

I noticed that your wife posted a similar review. Again, I apologize for Arizona Pawn Laws which make redemption of a husband's pawn by their wife illegal, and a wife's redemption of a husband's pawn also illegal. This is not a small violation, and it's not to be taken lightly. We had a violation of a similar gravity occur at another store and we incurred legal fees to discuss this matter with the Maricopa County Sheriff's Department of in excess of $5,000. So, again, just not a small matter and not something on which an exception can be made. In order for a redemption to occur by a 3rd party, on a smaller item we would need a notarized statement by a bank or trusted notary (typically meaning us), or on a larger item we would need a recorded notarized power of attorney recognized and verified by a licensed attorney. The problem primarily being the law, but then secondarily being that most of the liability falls on us for an improper redemption. We had arguably $12,500 Harley Davidson Motorcycle at one of our stores. There was a loan on it for $5,000. The owner of the bike was in jail. He authorized his wife to pay (I don't think we need authorization to pay, but he sent her in with a letter authorizing her to pay interest on it.). She paid interest, then she came in with a letter authorizing her to redeem the loan -- we redeemed it (not really great judgement on our part because it was only notarized and not by a trusted notary), but we redeemed the bike giving her the bike and the title which was 100% in her husband's name. She then forged another notary to move the bike into her name, and sold it. So, while the laptop is small, the law is in place for a purpose and is not to be broken. The store had no way around redeeming the loan for anyone but you, or someone you authorized in writing with a trusted notary confirming the document. But, I digress. I apologize for your negative experience, and gladly will refund 100% of your finance charges. Just e-mail the store with your address at [email protected] along with my response here, and I will put a check out to you for a 100% refund of your finance charges paid. Your satisfaction is of the upmost importance to us, and again I apologize for not explaining this better. If you haven't pawned before, the rules might seem unfair or unreasonable -- but, for us, they are rules we have to follow to the letter in order to keep our store open.

Thanks for the review! We are here to help. We lend the most on TV's Laptops Tablets and many other items.

Joey, Thank you for your review. We appreciate your business