Mountain America Credit Union N Tatum Blvd, Phoenix

The loan process was was very difficult. In all fairness they approved the loan quickly. However, the person I bought the vehicle from was expecting the cheque and the loan officer failed to Send it on time. I requested a tracking number, and they gave me the runaround. A wire transfer would have been a better alternative. Anyhow, the cheque was not sent on the date I was told. I ended up having to call the seller and apologize for the inconvenience.

I had a great experience working with Laura on two auto loans at the same time. She worked hard to make the process as quick and smooth as possible. Out of the 5 finance deals I have done with them, I have not had a single bad experience. Thanks for all of your hard work to care for your members MACU!

MACU has truly gone downhill in the last few years. I recommended my partner to apply for a loan there since I got multiple loans through them, and this has been a complete nightmare of an experience for her. The loan process has been absolutely awful for her and no one at the loan service center seems to care one bit. She has been approved yet had to jump through multiple hoops and has had to constantly follow up /herself/ to get the process constantly moving. It has now been 24 hours since she was supposed to receive the loan agreement paperwork to sign, and nothing has been sent to her. Time has been crucial as the vehicle she has been trying to apply for might be gone soon, which has been stressed multiple times to the agents, to no avail. The total time since she applied for a loan has been over one week now (due to the incompetence of the employees handling her loan), which is absolutely awful turnaround time. I do NOT recommend to apply for loans here anymore. This is so unfortunate, as I really thought MACU was one of the best. Other credit unions could finish up and have all documents processed within 24 hours for a loan.

MACU treats me with appreciation. Their loan rates are lower than the mega banks and the staff is very helpful. It's a pleasure to have accounts at MACU.

Mirjana was so helpful in setting me up as a new member. She is very personable and a true asset to the branch team. I didn't have to wait and the branch is very clean and quiet. She explained all the services available to me and I look forward to taking advantage of my member benefits in the near future. Thank you MACU!

One star review by default. This place is terrible, please check the bbb website with 42 complaint of which most are fraud complaints. They cater to lower income people by offering decent rates but have terrible customer service. I don’t bank there but I was working on a car sale where the owner of the car had their car loan here. They act as if they are better than everyone else and kept saying that’s their policy. Their policies are so far outdated. All in all, this credit union ruined the deal and I walked away. First I had a certified cashiers check from Wells Fargo and they claimed that there is no such thing as a certified cashiers check. The lady that told me that was then asked in return from me if she knew what a cashiers check is? She said yes and then snobbishly laughed at me like I didn’t. Next the lobby was full of people waiting to see a banker, yet two bankers were sitting in their offices with doors closed, talking on their cell phones.. when we finally went into a bankers office 2 hours later, they said they couldn’t release the lien for 7-10 days to see if my cashiers check clears. I had just recently bought another vehicle for my wife with a completely different experience. My cashiers check was verified with my bank that day and the bank electronically released the lien in less than 10 minutes, not 7-10 days. I was not going to purchase a vehicle that did not have a clear title. They tried to encourage me to go get cash and bring it to their bank. That was it, I walked out.

Best credit union in Arizona. Only suggestion please join the Allpoint atm network. Mountain america already has the other excellent atm network. Moneypass. Allpoint atm in drug stores and other businesses. Because of the Moneypass atm network will be a member for life. Very best credit union in Arizona. Mountain america has branches in Nevada and Utah also. Only suggestions Allpoint atm network and a branch in Denver. I love Mountain America. Mountain america also has Visa Signature. The better Visa. With Moneypass atm network and branches in Nevada and Utah, no reason not to join. Best credit union in Arizona and Nevada. Please join the Allpoint atm network then you will have it all. Visa Signature, Moneypass and Allpoint atm networks a winning combination. Member for life .

Cody and all the staff there helped me consolidate some high interest loans into an affordable payment plan that will save me over $17,000! They are so wonderful. I especially recommend that you give them a try before applying for a high interest short term loan. The process was stress free and not intimidating. THANK YOU!

At the dealership the man was unable to get us 72 months with a payment lower then 600. We contacted Cody she was amazing she got our payments below 450.00 and got 72 months!!! Most positive experience we’ve have ever had when buying a vehicle Amazing job to the company

I flew in from NV to purchase a truck so I met the seller at this branch to finalize the purchase. Cody did a phenomenal job of assisting me! She was both professional and fun! Great branch, thanks!