First Citizens Bank Forest Ave E, Mora

I have been dealing with First Citizens and Andrea Fix for the past 7 years. I work with Andrea on a daily basis doing many loans for my customers and she always has a personable demener. She is great with every customer I send to her and always makes them feel like family and not just another number or paycheck. I have been in the automobile business for the past 17 years and rarely do we find many bankers that have a heart and care for their customers like she does. On a personal level First Citizens, Andrea and Mike have been great to work with! I have personal and business accounts set up with them. First Citizens and Andrea went above and beyond to make my dreams come true in financing me with my own Dealership. Without there hard work and hours of working to get you the best rates or deal I wouldn't be where I am at. Anyone can go to an establishment (bank or credit union) and cash a check or have a checking or savings account but when you go into First Citizens you feel like your family. Everyone is always in a positive attitude with smiles on their faces. If you are looking for a hometown feeling or family atmosphere please give them a shot. I would like to give a huge shout out to Andrea and Mike for all you do for me, my customer's, and the community.

So far so great (for me)! I’ve only been with FCB since January 2022, but I haven’t had any issues with them personally. But my husband on the other hand. He has his business account with FCB as well & he has to use the online banking via website & not the app itself. So that’s an inconvenience in itself. 2nd, He’s been having nothing but issues trying to transfer money from his business to our personal account. 3rd, there’s no option to deposit cash right from the ATM machine.

I can't say I have ever been to this bank in person so my review is solely based off of email interactions with their loan department. I have had THE WORST experience with them. I typically am not one to leave a review - but I am now out $500 dollars on an appraisal I didn't get in time because a loan officer didn't send over the correct information in the first place. Since the beginning, the communication has been awful and I would not recommend to anyone. At first I thought, maybe they are busy so I gave them the benefit of doubt. It has been almost 2 months now and nothing has changed. My appraisal was due March 13th. It is now March 29th, I am still waiting on a copy as the loan officer never sent over the correct information to the appraiser and changes had to be made. My appraisal was needed to me by March 25th. It is now March 29th and I have yet to hear anything.

A Bank where it's customers can trust that they are first priority. From the tellers, to the branch president you know your business will always be conducted with respect..

I love this bank. They always answer the phone directly. The only only deterrent is that they are only available during business hours.

The people that work here are great!! They provide friendly and caring service and go out of their way to make sure that you are taken care of.

Every time we've visited, the staff was quick to greet us and were very helpful.

First Citizens is the best bank in my opinion, it's always clean, has the coffee and a personal banker will be assign to you and help you with just about anything. Tellers are fast and will try to learn your name making you feel more at home.

These guys know their stuff are quick to address problems you find in your bank account.

Very professional and friendly. Call me by my preferred name.