First Cash Jewelry & Loan Wisconsin Ave, Washington

I am a long-time customer of the location at Wisconsin Ave, NW and the customer service here is simply the best!!! The manager and staff are always responsive to me and customers and have always gone above and beyond with my pawn or layaway needs. I question the horrible reviews I am reading here as for the past several years, this has never been my experience. I would highly recommend this specific location due to their professionalism, service level and great understanding on customer service and helping customers who may need financial assistance. A1 location !!!

I went with my sister to this place to check on her recent layaway which was forfeited because she missed her month of May payment.Company policy is if your layaway was forfieted they have to return all the payments to the customer and only take 10% of the whole price. This lady,her name is LUZ one of the sales reps in that store told us that my sister payments were forfeited and there's no refund. So I asked did the policy changed? What's written on the receipt is the store will only get 10%. She said yes and in a month. She was unfriendly and rude to us. My sister asked her why she's mean and she responded that my sister layaway record is bad that's why she is rude to her and she will be banned to do bussiness with this store, and she will put a note on her record.So I told her you cannot tell her that, that doesn't sound right, and she told me to be out of this conversation. I told her this is my sister and I am a customer of this company for so many years. She told me to leave the store as if she owned the store. I was so shocked that a sales person would kick the customer out without doing anything,she was acting like she was incharged.I told her I am not leaving and i want to speak with the manager, ROB. she told me don't talk to the manager call the corporate right away and complain about me! My name is LUZ! She was so arrogant,nasty and acting like crazy. Challenged me to call their corporate office. In my 10 yrs or more being a customer of this company I was never treated this way at all.One reason why i kept doing bussiness with this company is the staff in Silverspring and Gaithesburg stores are always nice, accomodating and friendly.this lady, Luz is so different! No respect to customers.She is rude, unhelpful and acting like an ignorrant .She even mentioned about my sister's layaway history in front of everybody. There was another customer there who was waiting to be helped and he heard everything. She must maintained privacy and confidentiality about customers bussiness and she broke that rule.I felt like we were harrashed by that lady.very awfull experience. I would never go back to this store again and would tell people how rude and unfriendly that place is. I would suggest she needs a replacement asap.This person in my opinion is not fit to be a first cash sales rep or to be dealing with people at all.No quality and will give bad reputation to the company. She challenged me to call the corporate which I did.I reported her and hope they will do something about her nasty behavior and understand that this person is not an asset for the company.

I am a longtime customer. Onetime I take cash loan by my jewelry. For pandemic I was calling 4 time than nobody answer my call.After I was a late 1 month payment. They strolling and keeps my lot of expensive jewelry. I hate that place.I thought I need to go court.

Illegal immigrant woman working at the front. Very rude and not helpful...very poor variety here...only jewelry and pieces of glass and a few camera lenses here not much else everything else is very slim pickings...they only had two very small TVs available smh ..I don’t recommend this place remember this area has very snooty people...pawn shops usually welcome the frugal as it is usually a place to cut a better deal as to brand new merchandise prices

I was treated like a criminal in this place. I would not recommend this business to anybody. The sales lady, Luz was acting like she owned the place, and the manager, Rob was telling me not to come back because I cancelled my layaway with them. They are awful and the need to be reported to the corporate how they run their business. Liar!!! Acting like ignorants. This place must be close!!!

The man manager so rude they thing we came there poor people and like don’t have honor

Cant believe that this guys have so low rating! This people are just awsome ! Imagine I had problem with other company which tried to screwe me and the manager who's name is rob helped me out without any interest! Thank you guys a lot !

Excellent service and low interest on loans Very knowledgeable.

Nice peoples and good service would go backs

Very rude and you can tell they don’t want minority business there....very resist