Fifth Third Bank & ATM E Randolph St, Chicago

Don't use this bank for your professional needs. I am an attorney and needed to help a client set up a guardianship account. I planned in advance. I came in a week before my client was to arrive from Alabama and met with Fidel Munoz. Mr. Munoz assured me he could help. He said he would email me the list of documents but never did. I came back in on Tuesday to check on status and confirmed everything he needed to set up the account. I then sent Mr. Munoz all the court documents. My client flew in during the pandemic as required. When we arrived on Friday, we were told they would not set up the account. Shocked and dismayed, my client could not do what the court ordered her to do. Even the manager refused to help and did not seem to understand the letter of office.. I was hoping to establish a relationship with 5/3 because they are so close to my office and I can kick them so much business, but unfortunately, they are too incompetent. Very embarrassed that I put my client through this.

This was deemed essential business during covid, however, to handle large transactions you have to schedule an appointment. All fine, except when they have 'no availability' to allow you access to your OWN MONEY for four business days. Might even be a banking violation. Go somewhere where you matter.

I love this bank! Very nice and they help you with financial stuff to make your life more efficient, financially. Love Gabriella at the 42 E. Ontario Branch!

I have had great service at this particular location. In Ohio it was hit or miss with getting credible information, but here I've had acurate info and great service.

Rude Staff. Refused to give me change