Chappell Hill Bank Main St, Chappell Hill

The single best customer service experience I have had ...period. The people are fantastic , the one on one service is incredible , and the personal involvement of the leadership when evaluating a lending request is unheard of in today's banking environment. I am a business owner and do both my personal as well as professional banking at this location. Terri and Taylor and all of the staff always have a smile on their face and a friendly hello.

Our first experience about four years ago was fairly positive. However our second experience was nothing of the sort. We contacted Terrie to inquire about refinancing our mortgage. All started well and we were asked to send in specific paperwork such as financial info., etc. Which We did promptly and assumed things would start moving along. As far as we know seven months later, nothing was ever done. We would call and leave messages for Terrie which were mostly never returned. We would leave emails for her which would mostly never be responded too. On the chance we would actually happen to get ahold of her we would be told things looked good so far each time. Never once was there an update and I now realize why, Because nothing was being done. Towards the end when we would speak with her, she acted irritated and annoyed. Her customer service is poor at best. We have since canceled our loan request and would never use this bank again nor would we ever reccomend them.

This is the best banking service we've ever experienced. We have enjoyed their care for 24 years!

They are closed to celebrate Confederate "heros" Day, so I imagine that customers without white skin will not be treated well at this bank.

What exactly is "Confederate Heroes Day"? What about the Confederacy does this bank celebrate? The part where they fought for the right to enslave other human beings, or....?

The values of this bank are clearly not human. Disgusting, would never do business here.

I just opened a savings account there. They even gave me a passbook... I hadn't seen one in 40 years! I also have full electronic access, an online account, ACH in/out, and alerts. Their lobby and building are extremely historic. I am also using their safe deposit services, they have a few small boxes left in case you're interested. The staff are very helpful, include former mega-monster bank employees who prefer the values of the CHB.

All you need to do is look at their holidays to know how they treat certain customers

We see the hate flowing from your bank.

CHB is always willing to accommodate me. I have never had them turn down any of my requests. Best bank ever and I have been on the board of a Houston bank.