Astoria Wauna Credit Union Marine Dr, Astoria

Brand new build in Astoria, I watched several employees walk past the 6 person line without helping. Only 1 person working behind counter. While I waited 4 people up and left because of poor customer service. Horrible service. I’m moving my money to TLC

Worst experience with any company ive ever had. If I could leave zero stars I would. Employees are very unhelpful and never know how to help. Choose anyone over Wauna all they can do is cause headaches. I want to leave Wauna so fast. Impossible to pay and bill and very unprofessional. Astoria is the worst branch Ive been with them for 5 months and its been such a horrible time. No one will reach out and help and calls are impossible to complete.

I worked with Wauna FCU regarding a vehicle I wanted to finance. I had a few meeting with Chris Shelby who really worked on my behalf to help me secure the vehicle and my ideal monthly payment. Chris was very responsive and knowledgeable about the process. During the sale process there was even issues with the seller and Chris spoke with him to work through issues. Chris did a excellent job and was very professional. Chris showed a genuine interest in the vehicle the following days after the sale. Definitely a great person to work with. Thank you!

Worst credit union I've ever dealt with both branches Astoria and Warrenton the manager said they'd call and never has don't bank here

Refinancing my truck here has been the most frustrating financial experience of my life. Complete incompetence. There’s too many examples to list. Six months after signing and I’m still receiving cryptic notices and threats that I haven’t completed the process even though I keep calling to attempt to rectify the issues with no call back. At this point I’m just paying my bill and ignoring the notices. Absolutely disgusted. *I’ll update this since they just responded and took no accountability. I am not being scammed by a Nigerian prince nor am I being asked to leave cash in a brown paper bag at a bus stop locker. The last two notices I received have been in regard to insurance (they entered all my insurance information incorrectly in their system and were going to attempt to buy insurance on my behalf without even a phone call. And when I did call to fix the situation they assured me everything was all in order when it absolutely wasn’t. I had to babysit Wauna to get it rectified. Keep in mind this was months after I finalized). The last one was from the state of Oregon requesting a vin verification for a vehicle registered in Washington. I called again to double check which state they needed the verification or if I really needed one at all( considering I signed months ago) and haven’t heard back for weeks, still no answer. Guess it wasn’t that important to them so I’m not going to lift a finger......but thanks, your response just proves my point that they have no idea what’s going on. There’s obviously a problem with my account and this response is all the help I’m going to get. It’s expected at this point. I’d tell them not to contact me anymore but that’s the only thing they’ve excelled at so far.

Horrible bank to do business with. I've been trying to make my truck payment for a week and have not been able to get ahold of anybody can't get a call back can't get in contact with anyone there's no way for me to make my truck payment. Other than to miss a day of work and drive 6 hours North to a bank branch. I highly recommend not doing business with this place. Its a shame this use to be a good credit union now its a total train wreck.

I truly hate to write negative reviews, especially for a local company that has employees I know personally. But, I have no choice but to warn people away from Wauna FCU. I love small banks and credit unions, and have used many over the years. We banked with BoA for a while, and couldn't wait to get back to a credit union in our town, especially since there are no BoA branches on the Coast! But, we have regretted the move ever since. Literally would be easier and more helpful in our life to have stayed with BoA and driven to Longview to do in-person banking. It's that bad. The problems started from the very beginning, when we felt like we were putting the manager out for asking to sign up for accounts. He was disorganized, couldn't answer our questions, and made no effort to offer us different products or help us understand our accounts. Since then, we've had nothing but problems when working at the physical branch, frequently told that transactions can't be done at that branch, or that something is broken, or similar. But the real problem is their electronic services, if you can call them that. I swear the website is malfunctioning more than it is functioning, constant constant outages and changes. The phone app is even worse, with frequent changes without explanation and downtime. Their electronic drive-up teller works pretty well, though, and is a nice convenience. There's also a huge problem with this bank, as well unfortunately with other local banks, if you have a modern business. I do transactions all over the world, constantly. I have for more than a decade, and I have never had to deal with fraud. I am extremely careful. But nearly every week I was having totally normal transactions flagged, with the super irritating phone-based process to try to clear them. At the VERY LEAST there needs to be an entirely automatic and easy way to clear these, preferably online. Or there needs to be a way to turn off this protection - I would rather risk fraud and losing my entire account balance than have to stop so often to deal with this BS. Yes, maybe my expectations are too high for a local bank, but if a local bank wants to survive and thrive they should probably learn to cater to the entire range of people they might serve. This bank may work fine if you just want a personal account, have extremely simple finances, and want to support a local organization. But, if you buy stuff online, if you have a business, or if you have some complexity in your financial picture, I cannot recommend this bank. Again, it really bums me out, but even when we've tried to resolve issues with managers and others within the organization, we've gotten nowhere. That's why we're switching entirely to another local bank this month. A huge pain, which surely is adding to my irritation. Sorry Wauna - your tellers and some of your other low level employees are wonderful people and do their best. But there are some serious organizational and technological issues that need to be worked out. We can't afford to wait.

I have always had good service from this branch

This credit union has now reached the bottom and has continued to dig ever deeper. As a last ditch, I sent a letter to their "complaint" department after reading on their website that all such letters would be reviewed by a committee. It has now been two weeks and still NO response. Here is my letter I am very frustrated with the service that I have been receiving in Astoria, Oregon. I initially moved my checking account from a national bank to your credit union to support a small local business that was a few blocks from my home. Then, that branch was closed and I was directed to use another Astoria location that has poor access and a too small parking lot. But that is not what I am writing about today. Wauna then changed their computer platforms and were unable to provide checking statements in a timely manner. But that is not what I am writing about today. This is what I am writing about today. Last year, upon the advice of my accountant and my attorney, I set up a revocable living trust which is called the ************* REVOCABLE LIVING TRUST. I used a local trust attorney and my trust has been appropriately filed and notarized. I went to the Astoria branch and asked that my checking account title be changed to ********** REVOCABLE LIVING TRUST as my checking account is now included in my trust. Let me make it clear that I did not ask Wauna to manage my trust. I was told that I had to make an appointment and return later. I did so. I returned later and was successfully able to change the title of my checking account. When I asked how I could include an additional signer (my successor trustee, ********** I was told that she would have to appear in person. I asked if there was any other way to include her on the account as she lives about 4.5 hours away in Mt Vernon, Washington. The rather husky gent that always wears a plaid shirt, said that he would get back to me. He failed to do so. Last weekend, my successor trustee that is quite clearly named in my REVOCABLE LIVING TRUST, (********) drove down from Mt Vernon, Washington so that we could finish getting her name of the checking account that is included in my revocable living trust. We were following the directions that had been given to us earlier by the husky gent at the Wauna Astoria Branch. We went to the Astoria branch on Saturday, only to find only the ATM teller open. We returned Monday and again attempted to add Ms ****** name to my checking account. I was well prepared and had my driver's license, my passport, and my notarized REVOCABLE LIVING TRUST paperwork all in hand. I told the first teller, *****, what I wanted to do and presented her with my passport. She seemed flumoxxed and did not seem to understand that a passport is a valid piece of identification. I then presented her with my Oregon Drivers License which she agreed to recognize as valid identification. At this point, I am rather astounded that a trained teller does not recognize that a passport is a far more validated and difficult to obtain form of identification that a driver's license, but I let that pass. I was then directed to a red haired teller. I do not know her name, but this being the Monday following the super bowl, she looked like she had a bad case of the "Monday morning bottle flu". Her hair was unwashed and her glasses smudged. She refused to add my successor trustee to the list of signers on my checking account despite my request to do so. She said that I would have to be dead or have written proof of being incapacitated to ask for an additional signer on MY checking account. Well, I refuse to die just to get my successor trustee, and long time personal friend, added to my checking account! Let's just stop and be rationale for a minute. After my death, I will still need someone to have access to my checking account to pay my bills, taxes, etc. Does this teller really wanted to see me wheeled into the Wauna Credit Union while slobbering and wearing oxygen in order to add an additional signer to MY checking account?

So, never had bank associates have complete disregard for those standing in line for over 20 mins, just waiting for regular, daily banking. If the ppl standing there need to talk to someone about deeper issues, make an appointment? Consider that there are others needing to do business as well? No acknowledgement of clients in lobby from staff. There are 10 ppl at least, waiting, for over 20 mins. Your customer service is terrible.