Wells Fargo Bank Nw Garden Valley Blvd, Roseburg

I have NEVER in all my years dealt with a more incompetent bank in my life. This company cares nothing about customer service. I don't know how these people manage to tie their own shoes much less manage money. I have owned and operated multiple successful business over the last 35 years and have never seen this level of incompetence. Please join me in BOYCOTTING this business.

I am very disappointed, when I used the Sutherland branch, I was greeted with smiles and instant help! Today the Roseburg branch after waiting in a long line of customers, they simply cannot seem to find any way to help me. I wanted to open a new account, instead I was turned away and requested that I get an online appointment to make an appointment, after I drove 30 minutes to get personal service, but I was refused, upsetting indeed! Do you not provide personal service anymore?

I needed to wire money the following day to closed on a property I was buying. I called but couldn’t leave a message. Went online to schedule an appointment but nothing was available until the following week. Since I couldn’t leave a message, I drove to Wells Fargo and was able to speak to Brad Gould (Personal Banker). Brad was booked for the day but told me to come in the following day and he would squeeze me in. He said he understood how important it was and he would make it happen. Nothing’s perfect and I would suggest that the local Wells Fargo let people leave messages but Brad was understood my situation and ‘made it happen’. Thank you Brad for knowing how to communicate and turning a frustrated customer into a satisfied one. Thanks. Jon

Pervides adaquite, minimum, slow service. Is extremely poor on any and all cumunation that they do everything they can to minimize and confusing. The drive thru service has been inactive for at least a month, and is still unavailable, with no warning, or notice of closere, also least amount of signs to give any hint of it being out of order, no cones or anything at beginning of drive through. They look closed but their not.

Called in to get appt Brandon or whoever is overseeing the bank has horrible customer service. Still have not received any correspondence back like I was told. This bank has been a horrible experience the last year . Update roseburg branch still a horrible banking service. Drive in is too slow. Unexplainable. They don't not care about thier customers here. Changing banks. I'd go elsewhere unless you like and hr wait in drivethrough everytime and horrible service. They need new management.

Drive thru has only 2 tellers, sometimes 1 teller working three lanes! No matter when you go at least a one hour wait to complete a two minute transaction! Thinking of switching banks after near 30 years!!!

Usually only has a few tellers open. Closes and opens at horrible times for people that work regular hours and can’t go on break all the way across town. Should have kept the downtown branch open. I don’t know if it is just banks in general but I’ve been told when I deposit a large enough check that, “you will have x amount of the check in your account today and will get the rest tomorrow.”

Theres no buisness lane so I have to deposit my one check and wait for one person for 25 min. Also seems understaffed for a full 3 lane drive through. Waited around 45-50 min for my 1 check. At least i have a playlist to keep me from loosing my mind.

If I could give this branch negative stars I would. They have the worst customer service I've ever experienced. They messed up a deposit of mine and then took over $250.00 out of my checking account with out any notification. All because of a mistake the teller made. The manager was completely cold and unresponsive, and it took me 3 days of transfers to get any information whatsoever. Very disappointing. I will be transferring my accounts to a credit union after over 10 years with Wells Fargo because of this experience.

CHECK OUT WHAT IT WAS LIKE TO WORK AT THIS BRANCH!!! To the locals who read reviews: I worked at this location so let me tell you how things work! A dude named Thomas F. (Tommy Boy) ran this location while I was there. He came from California where WF was scamming people big time. He was a replacement for a dude named Andre after Andre bailed with investigations on the horizon. Tommy's goal was to have people like me lie to the community and get them to open as many accounts as possible, regardless of their financial situation. Managers Frank and Sharon at the time didn't see a problem with this even though multiple bankers were struggling to meet quota anyway. They used the performance dip to "motivate" employees by firing them and telling us that quotas matter. All of you locals were literally marks on a clipboard. I asked to be moved to the now closed downtown branch managed by Mae Hoops because it was less stressful and Frank had a problem where he loves to say insanely sexist things and made it a point to always help a pretty lady first. So downtown- Mae made MULTIPLE racist remarks, made fun of people on S.S., said on MULTIPLE occasions that she wishes poor people would get the picture that we're not here to help. Hearing this, I went to Tommy Boy and asked if this behavior was okay and he took me into a side office and asked if I liked "rocking the boat" further saying "..We have a good thing going here.." So after mentioning to Mae that I wasn't a fan of our new manager and that people like him deserved to be slapped, I was place on a two week investigation and then fired for "Violence in the work place" at 4:50pm on Friday over the phone. I blew the whistle, I tried to shine a light on what was going on, but the internal appeals system doesn't work once you've been fired. Yeah. That doesn't makes sense to me either. REMEMBER THAT UCC SCHOOL SHOOTING?! Yeah, that kid was a customer at the Timber branch. When we found out who it was we looked up his account to see if there were red flags (there were a ton). Every employee who looked that kid up was TERMINATED by WF when Feds asked to talk to the employees in question. People who were there for over 10 years got fired for that, WF didn't stand by a single person. LASTLY! Underage drinking! We had underage bankers drunk as a skunk often... I reported this a few times, but WF internal said that things like that are too hard to prove so they didn't even look into it. I'm Mitch Hurst, I worked there for a little over a year in 2014-15 and I promise you they haven't changed.