Umpqua Bank Eleventh St, Lakeport

Jason, We’re very sorry to hear about the experience you had at the Lakeport drive-thru when trying to deposit money into someone else's account as well as given a receipt you should not have been given. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. We would love to be provided the details of this situation, so we can address the customer service and coach this associate to not give someone else's account balance to a non-signer. We sincerely appreciate you bringing this to our attention.

Hello Elisabeth, Thank you so much for taking the time to let us know we satisfied your service request. We strive to treat every customer with utmost respect and handle each issue as if it were our own. Thank you for visiting us in Lakeport, hope to see you again soon!

Thanks for taking the time to leave a review, Mr. B! We appreciate your business and look forward to continuing to service your banking needs.