U.S. Bank Branch Adobe Rd, Twentynine Palms

Katie is one of the most compassionate and intelligent tellers this bank has ever had. She always goes above and beyond to ensure excellent customer service and this is a highly valued quality that has all but faded into history. Katie's Customer service, detail, and overall performance is inspiring and restores my faith that there are still people who truly care about their job and the customers they serve. If I could give 6 stars I absolutely would.

I went in and we stood there for 15 minutes. The woman with the red hair said hi but just walked away and started talking with her colleagues about random stuff. Bob also was just talking to her and someone else and they didn’t even care that we were there. All of the reviews are right, this bank is absolute garbage. Then, once we finally did get helped, a man walked in behind us and the red head decided she wanted to help him but not us. This bank is pathetic

If I could give this place a 0 star review I would. They need to get their bank teller Katie under control. I don’t know if she is miserable and hates her life or her job or what but it’s no excuse to take it out on the banks customers. She is so rude to me every single time I go there and I’m just wondering if she is aloud to treat all the customers like garbage or just me? She is so unhelpful and rude how she is even employed is beyond my comprehension.

3rd visit to this branch this week and have waited over 45 minutes each time. The final straw was some feminist guy employee “we will get to you as soon as we can, but I don’t think we will, but you can wait if you want...” Just trying to close out a account for my mom who passed away☹️.

The manager Bob should not be working with the public. I now understand the turnover of employees. I was treated very rudely by him and I was the only customer in the bank at the time. Consequently I transferred my funds to another bank. I would definitely never recommend this bank to anyone as long as Bob works there.

I've never heard of bank saying you are depositing to much so you need to call the fraud department. They said since you are unable to walk in because of work hours don't use atm use digital app and that would be better. Well that has now exceeded limit. Direct deposit hasn't gone through yet. Amount of check isn't that big. Im beginning to think I shouldn't have recommended this bank.

If I could give a lower score I would. I wanted to bring up a complaint against the Branch Manager, i believe, at the US Bank branch in 29 Palms. This is not the first time that I've been treated like a third class citizen at this branch by this individual. His name is Clinkscales, first name may be Robert. He is very rude. The reason for my visit today was to open an account for my teenage son. My son was extremely excited because he has been working hard and earning his own money and wanted a secure place to keep his wages. My children and I went in around 1115 and stood in the line for new accounts. Clinkscales was at the Safe Deposit desk helping a woman that was standing in front of us and there was a gentleman that was sitting down at his window on the other side. There wasn't a clerk near new accounts so we directed our attention towards him. After he helped the woman and she was leaving before he started helping the gentlemen i attempted to ask if we were in the right line, because the teller line was getting impacted really quickly. Clinkscales raised his hand at me gesturing that he didn't have time for my menial issue and directed his attention to the gentlemen. I knew the gesture was rude because my son looked at me appalled and he actually said it was rude. I told him, it's ok. We want this account so we'll forgive his ignorance. Clinkscales continued with the customer and he signed his paperwork and it sounded like they were done, but clinkscales offered to show the customer what sounded like a description of the app. My son moved closer to them, still within 6 feet, to remind him that we were still waiting. The customer looked at us like sorry and shrugged his shoulders like he didn't ask the question that clinkscales was answering. Clinkscales was blatantly ignoring us. I told my son that we'll just open his account online with another bank. Then we started to walk out; then and only then did Clinkscales acknowledge us. We continued to walk out. I will not give that branch any more business. I will spread the word. The customer service at this branch is terrible. I do not feel that a neighborhood bank should treat the customers the way it has. I would rather be treated like a number at a larger financial institution than like trash at a smaller one. Because of his blatant disrespect (not sure if it was racially motivated) but i am starting the process of changing over my Direct Deposit to my other account at another financial institution and i will be closing my account. It is sad because the US Bank branch in the next town over has a different atmosphere, they are more welcoming. I've also visited the branch in Ontario, California and they helped me with an issue that 29 Palms wouldn't (my first issue with this branch, racist older white woman that worked at that location). She refused to help me. Also, I have noticed that there is a high turnover rate with the tellers at this branch and it seems like clinkscales is a common factor. He needs to retire. I am over this bank and brand all because of him. To me, he is the face of the branch and he is horrible.

This bank is a nightmare!! Their atm machine is bull$#!÷ it made my transaction but never dispensed my money! And they dont even care!! $780.00 right before Christmas !! This bank is the worst!!

*NOVEL INCOMING* I've been banking here for over a year now. A select few of the staff are actually very friendly, they can't help who they work with. US Bank seems to LOVE to take money you don't have by hitting you with fees. Got hit with 3 overdraft fees (over $100 in fees) last year and sat down with a friendly staff member who went over my account, then called over Bob the manager who spent less than 2 minutes reviewing with him and told me he couldn't do anything for me. I actually left that day, called the 800 number and got my fees waived. :-) To avoid this problem in the future, I turned overdraft protection off, I was under the impression this is how I could avoid going into the negative. Last week PayPal accidentally charged me twice for Xbox Live, PayPal is only allowed to take money from my PayPal balance not the card or bank account linked to it, two mistakes on their end. So PayPal took money from both my balance and my bank account but once they realized what they did (before I realized) they put the money back in the account and US Bank hit me with what they call a "Returned Item Fee" that's basically the same thing as a Overdraft Fee they just say it's different. LOL! If I had Overdraft Protection on, I still would of been charged a fee and for PayPal's mistake not mine! Due to the bank closing early on Saturdays and closed on Sundays I had to go into my branch on Monday (yesterday), before going in I did call on Saturday about the problem and they told me it was a "merchant error" but they couldn't do anything on their end yet because it was still a pending transaction, that my branch could do something about it though. So back to Monday, Bob the manager was on lunch and I was introduced to Charity, I'm guessing she works under Bob but can't waive fees so don't know why I spoke with her. She shook my hand and introduced herself as if she had my best interest but I don't think she did. She reviewed my account as if she can waive fees, proceeded to tell me that if the 800 number truly did tell me that it was a "merchant error" they would of did something on their end (keep in mind the 800 number already told me they couldn't do anything YET because it was pending, she obviously didn't know this).. and the chances of Bob waiving the fee for me were unlikely.. eeeek I feel like that was actually really unprofessional.. I couldn't take it I just had to walk away but I did leave a number with them. THE NUMBER *dadadada* ----- So the number I left with them failed to receive a phone call for the rest of Monday and Tuesday morning (yes I was waiting). So I called US Bank today (Tuesday) and asked to speak with Bob who was not available and had to call me back. By the time Bob calls me back I see the transaction is no longer pending in my bank it shows "completed", so called the 800 number and got the fee instantly waived. Had to do little to no explaining. Bob calls me ---- I told him that I didn't receive a call from him yet and proceeds to tell me that he didn't call back because after his lunch break him and Charity went over my bank account without my knowledge or even calling me and saw there was a error somewhere.. I believe this is what he was saying I was too overwhelmed by the fact he had just said he reviewed my account but never called me. And if he did just say it was an error, the first thing they should of done was call me. Like what? Charity knew that I was under the impression it wasn't a error, that I was going to have to pay this fee, or call PayPal and ask them to give me almost $40 for a fee that my bank simply can't waive, over a mistake that isn't my fault, so my bank account had to pay the price for a few days? I don't think that is fair at all. I explained to Bob my fee had already been waived and tried explaining more to him but he didn't even want to spend 5 minutes on the phone with me even after everything they had put me through -- a lot of emotional distress.

Service is super slow! One counter with 2 staffs were too busy talking to a customer about personal stuff, they seemed to know each other outside of work. Very unprofessional especially when there were like several people already waiting in line! I almost walked out but hey I have my money here so I get to say something about their horrible services! Overall service ZERO star!