U.S. Bank Branch 1st St, Idaho Falls

I have a bad experience everytime I go to this bank. Also, at least one of the locations in town should be open for a few hours on Saturdays.

It's 1 because I can't go lower. I have been with this bank for about 30 yrs so you see I don't like change. I can't wait to change. July 17th I was contacted by a person that said I need to pay my city bill, I was sick and long story short after they got close to 5,000.00 from me they hung up, fast forward to Aug,9th I get 6 letters saying my fraud claim was denied because I entered the amount the scammers ask for. After I received the letters from the bank I called and was told nothing they could or would do. Started today to move everything to ICCU, guess what they care. Hope the lobby is opened on August 12th because I'm coming to transfer everything. Have a good day US Bank, this has also gone on Facebook. Peace out .

WOW, I don’t even bank at this bank, THANK GOD, but unfortunately, I have to deposit a check once a month & I dread it every time. They have one person working the two drive in lines & I have to wait at least 45 minutes every time. The ATM is out of order half the time too. So ridiculous. Open the freakin building & require masks. Getting a job done in a timely fashion shouldn’t be that difficult. Hire more people, put more people on a shift, do something! I wish I could give zero stars.

I was referred to a real estate agent I ended up not using to US bank and she said they are awesome. NOT TRUE AT ALL!!!!. The loan officer was very inexperience. Even to the day we closed the house...my social security number was wrong. They had to crossed it off and write the correct number with a pen. Fast forward two months later to my first mortgage payment experience...I gave the teller my name and they couldn't find me in their system. I gave them my social and it pulled up someone else's loan. I felt embarrassed and violated. That was too months later I think. Then i had to spent time again with the loan officer to correct my social security number on their records. I want to say the rest is history but i wanted to give them the benefit of the doubt and try to see the good in people. Well, i should have said the rest is history earlier. It didnt stop there...its like walking into a minefield everytime i pay my mortgage. The customer service is horrible. The service is extremely slow and the attitude towards customer is very unacceptable. It happen almost every time I go there. I have way too many unresolved issues with this branch. For example, after waiting in line for a long long time, the blonde lady there had the audacity to tell me next time dont use my card to pay my mortgage because it takes too long and so next time pay my mortgage with cash. I told her its not my problem they are not working fast and understaffed and she rolled her eyes and gave me attitude. Despite of that, I listened to my wife and I went to ATM to get cash from then on. She didnt even thank me for my business. The next time the black hair lady told me my i owe more more like $400 more than my monthly payment and she was freaken rude about it and it turned out the $400 was was paid interest. Last week, I went to paid my mortgage and the other lady said she needed .30 cents more...I asked her why Im paying .30 cents more and she rudely said she doesn't know just contact my mortgage officer. I have nothing but bad experience with US Bank. My review is getting longer and I have more to say how bad im treated at this branch. But I will leave like this because Im changing banks. The probably dont care because they make more money from other victims of their customer service and system but at least I will be one of them soon. I will take my business somewhere I can feel appreciated and they valued my contribution to their business. If you are reading this review, please save yourself time and headache by not taking your business to US Bank, especially this branch. The branch in downtown Idaho Falls is even slower that this one, especially if you are waiting in the line on Broadway st. If you are banking at US bank and have been treated good...you are the lucky one because most of us are not as lucky. There is a reason why this branch review is 1.8. Thank you for reading my review and do yourself a favor.

Very Very long wait at the drive thoughs. US Bank has closed my local branch in Shelley so I've been forced to drive 15 miles to Idaho Falls. First tried the 1st Street location sat in the drive through line. After waiting 20 minutes with no cars moving even though they had several lines open I finally gave up and drove to the Idaho Falls downtown location. So far I've been waiting 15 minutes. Again, the line isn't moving.. This is ridiculous. I will be closing my accounts if this is not addressed!!!!!

They never let me deposit money orders from my step dad here. They always ask if i know the person. I get these checks several times a year. I think I know my step dad. They are always so rude to me when I have them, and when I tell them yes, I know the person. Always act like I'm lying. They also said I couldnt cash my money order. That it had to sit in my bank account for a couple days to make sure it wasnt a fraud and that I wouldn't be charged if it bounced. It's a money order. It's already been paid for, so why would it bounce? Makes no sense. Only decent clerk there is Olga but I cant get to her all the time.

Absolutely one of the worst customer service oriented banking branches I have ever dealt with. From issues with rude tellers and indifferent higher level staff- stay away from this branch. Actually, based on my experiences with US Bank, as a long standing customer, it is my advice that customers steer away from them altogether and choose another banking institution that values its customers-I am not sure how it has earned "one of the most ethical companies" title, don't know how and for what.

I have never in my life ever, had issues with an ATM EATING my deposit. & then there being ABSOLUTELY no record if it, except for a receipt it spat out at me saying "I needed to file a claim". As soon as It happened I walked in & asked this be corrected. 7 days I was told, which is BEYOND unacceptable. They gave me every which excuse to keep my money. "their ATM department has to balance the ATM & that'll happen tomorrow morning" I was told that yesterday!!!! then "their fraud department handles that", NOW!!! today I'm being told the ATM wont be balance for another 2 days!? & it was 7days as of yesterday, now its 7days as of today- I wont be surprised if its 7days more days come Thursday. WORSE BANKING EXPERIENCE OF MY LIFE. WORSE BANK BRANCH EVER. I just want my money so I CAN NEVER USE THEM EVER AGAIN if this is how they treat their account holders. they don't deserve to be in business SHAME ON ALL OF YOU FOR BEING SO INDIFFERENT TO YOUR CUSTOMERS

Unfortunately, I had to close my account, due to several new policy changes that I just find ridiculous. No other bank makes you memorize your account number, or fill out a deposit slip at the window. The lady who was working the window told me that I should carry extra deposit slips with my account information on them in my car, so when I go through the window it wouldn't be a hassle for her to bring up my information. When I explained I didn't feel comfortable having my account number written down and laying around, she shot back at me that it was just like having my checkbook laying around (I dont use checks, and I keep the ones I have locked in a safe). I I think this would make it very easy for my information to be stolen, and I don't understand why this bank has such old software they can't run a card number. Overall this bank is Old Fashioned, inconsistent, and terribly inconvenient.

Today I came in to get a bank statement print out, the teller was rude and snapped at my 6year old brother to step back from the counter and had me wait for someone else to help me. I waited several minutes and then was told that they would charge me $6 to print a bank statement. I've been with this bank since I was 8 years old when my parents first opened the account for me, over 20 years and they couldn't print me a statement without charging me. At the bank where I first opened the account, they use to print them for me without any trouble. This bank has given me trouble almost every time I come in. At this point I'm considering closing my account and sticking with my Mountain America account that prints me off whatever I need without charge or hassle.