U.S. Bank Branch Brooks St, Missoula

The worst bank you could possibly work with. We have been with US Bank for over 20 years. The staff, whose hands are tied by the companies policies, are wholly unhelpful. Again, blaming the company, not the people that work there. We had savings accounts, checking accounts and loans with this company and the complete and utter nonsense that we have had to deal with had only increased. Take my advice and put your money elsewhere. After 20+ years we are leaving and could not be paid to take our business back to them.

Absolutely ridiculous that I get out of my car, get my infant out of the car to go into the bank to make a Hefty deposit. For them to say they can’t help me. I have to get back into my car and drive to the drive though section. What kind of customer service is this that they don’t let us have personal interactions anymore.

Worst experience with a car loan. Everything to get the process started was great, but that was it. It took 7 months for them to send the paperwork to the DMV to register the car. Everytime we called the branch the manager was unavailable and they could not give us a straight answer as to why it was still not processed. It took us calling corporate US Bank twice to get it taken care of. I have been a US bank customer for almost a decade and have never had this poor of an experience. Will definitely be using the other branch from now on.

First off, there is no reason a customer shouldn't be able to go inside for their banking issues. Almost every business is open, so covid is not an excuse...especially for a bank that sees small amounts of customers compared to other businesses. Second, the tellers at the drive through are rude and extremely slow. Then, when you become an angry customer due to how you are being treated, they make it out to be your fault. None of this would have happened if I were able to do my business inside!!!

If i could give them a 0 star review, i would. They are easily the SLOWEST bank ive ever gone to. They are also impossible to get ahold of and dont communicate with each other. They also flag your account if you deposit large checks into it. They are a very nosy bank. They look into your accounts to monitor your spending and then flag your account if you spend a lot of money or deposit a lot of money. I no longer trust this bank and you shouldnt either.

Best experiences banking I've ever had. Everyone I've ever interacted with gas been friendly and helpful. Lindsey is a pleasure to interact with. She's very personable and cares about her team, her customers, and what she does.

Nice people but you will need to wait in a long line each time

Kristi Ramos gave me the best personal banking experience I have ever had!!! Signed me up for a checking account, was fast, professional, courteous, and funny as well. Won't bank anywhere else, they gained my trust and I HATE BANKS! KRISTI DESERVES A RAISE!!!

A bank that's not thriving should just close

U.S. Bank is a great bank to have to manage my money. Very convenient for me of the bank being a national bank too.