Truist E Atlantic St, South Hill

I can't say I've ever dealt with a more difficult bank. From the slow drive through to the endless loops of phone prompts, this is undoubtedly the worst banking experience I've lived through in my 58 years of age! The people however are great but the systems in place for them are horrible.

I had an issue with branch manager some time back. I had money missing from my account. Long story short she didn't listen to me....come to find out someone working there was stealing. I caught it that one time but how many times before hand did it happen? Did I get an apology?...nope....Did I get my money back?...nope.. I left them and never looked back....Oh and not to mention when I first opened my account the manager tried to tell me.my address was wrong.because she never heard of it!!!!!!!.. So one.day a teller told me that they were charging me for returned statements..Was I notified before hand?? NOPE. So I go to the branch manager and she tried to get smart with me because I was upset because i repeatedly told her what my address was and since she never heard of it she put down what she wanted so technically it was her fault Again no apology.

Absolutely ridiculous one has to wait in line in the drive thru! Do not stop by the drive thru if you are in a rush and/or have a specific time to go. You will be sitting here in line that has maybe 3 cars for about 30 minutes

Always friendly when I visit! Great staff and easy to access the building. Crazy speed bump in the parking lot though.

I live 2 hours away but I still drive here for the cookies they leave out.