Tower Loan N 7th St, West Monroe

I will never in a million years apply for a loan at this company again. I called in to make a payment as I normally do. In the process of making a payment, I asked what my balance was and she gave me my balance and it was double what the previous employee told me it was. I asked to talk to a manger, and she didn’t help at all and blamed everything on the previous employee that was there and still told me that I would have to pay it. She also told me my loan interest rate jump $300 plus dollars in 2 months!!! And told me that should have paid it off between 6 to 12 months. So not happy with this company!!!. I will make sure I let everyone I know to never use this company ever!!!

I’ve tried before using the online applications for a loan and it was a hassle. I was very impressed and pleased every short step through it. I filled it out and it’s very simple. I received a text telling to be looking for a 601 area code to call. I received it a few hours later and was asked some personal questions and this was Friday evening. The next business day around 3:00pm I checked my account and it was there. Thank you tower loan and thank you for keeping it simple

Heather at the west Monroe location was very rude and hateful all I did is ask a question on how to help pay off my loan she hung up the phone in my face, then had her boss call us …she was also very not nice and unprofessional we said one word to her about not paying the bill in the store so we didn’t have to see Heather and she jumped off the deep end and went off on us. I wouldn’t use them as a loan company

Heather is awful and so is the Regional Supervisor. Rude/ hateful and very unprofessional service. I WILL never do business with these people again! Think twice before doing business with this company!

Very friendly and knowledgeable staff. They make you feel relaxed and welcomed.

I'm was going through the process of settling my deceased mothers estate when a lien from 1998 came up from Tower Loan. The lien had been paid of in 1999 but for whatever reason they could not provide me with a release of lien. Instead the manager offered me a signed affidavit for me to pick up, but did not sign it leaving me with a worthless copy. When I returned again to get the signature he wasn't there and the staff tried to pawn me off to come back another time. Only when I regretfully last my temper did anything get done. Short story is because somebody didn't do their job nearly 20 years ago I had to force them to do their job now.

Exceptional services in times of need.