Think Bank Hazelton Rd, Edina

Hands down the best customer service in any industry, anywhere! A great example of this was working with Samira this week to open another account, she was very helpful and reinforces our belief that no one even comes close to the customer service in banking. I sincerely believe she loves her job and enjoys helping people. Great employee hire!

I’ve been banking with Think for over 8 years. Great bank! Very understanding and have worked with me on my finances whenever I’ve asked for help or assistance. The Edina branch is extremely professional and I look forward to seeing the staff when I’m making a deposit. Thanks for being awesome!

I've been a happy customer at the Edina branch for 5 years and absolutely love it, especially because my last bank was TCF. Making the switch from them was like going from Aeroflot to Virgin Air. The employees are more like concierges than bank employees -- they never say No to anything and they serve with a smile. All banks should be like this (or acquired by Think).

I LOVE this bank so much!! After 2 years of having my account at the Edina location, I am happy to say this has been the best banking experience I have ever had! Everything is easily accessible, the mobile app saves so much time (check deposits are super simple), and there are no hidden fees! If you are tired of the big bank nonsense, Think Bank is the place to be!!

Best rates around for car loans. Employees were awesome. Thought about switching to bank at Think... Until I met the manager. Came out to hand me a form, no greeting, no handshake. Asked him about checking and savings accounts, and he said ‘it’s the same as all the other banks.’ Instantly, I lost interest. It’s too bad, cause I had a great experience otherwise. I am a believer of great management/leadership and a top-down attitude in an organization. With what I experienced, either the manager is not gonna last, or employees will eventually not want to work for that manager. Which usually results in poor service to the people who bank there. I’ll keep looking around.

Best experience I've had with a bank here in Minnesota. I was formerly with carpenters credit union and that was a mistake. Opening a new account was fast and easy. Would recommend to everyone!

I have been a customer for 35+ years and have always been impressed and appreciative of the quality of services. I purposefully moved my business from another bank that made errors, in my favor; however, they were not able to correct their errors after repeated calls. I have NEVER experienced similar errors or concerns with the accuracy of transactions since using Think Bank. I love the online banking system, the new building in Edina, and the staff members. Heck, my dog loves going to the drive-up window in Edina because she always gets a treat. Thank you!

Gone way downhill in past 5 years, customer service is the worst. Calling and talking to Jennifer M. in the service center is like calling an old rival at this point, hard to believe this is a bank when you deal with them by phone. Tried to file a dispute on my Think debit card, back and forth for 3 days, multiple calls promising it will be filed, never was and still has not been. They clearly don't care about their customers. Asked for a supervisor to explain, she was equally upset to have to speak to me, got nowhere. Good bye think bank! Don't even get me started on how bad and behind the times their online banking is, but their service is were they really are horrible nowadays.

I have been with ThinkBank (used to be IBM Credit Union) for 35 years., they do not have the same customer service they used too! You get different answers depending on who you talk to. Their technology is out of date, don't offer the same features online as most banks so you need to go into one of the few banks they have -- none in the north metro. the latest issues, they screwed up when I opened a checking account for my daughter and they didn't issue a PIN or send it for her debit card. To get it, because I couldn't wait for it to be mailed in 5-10business days I was told to go to the bank and I did not need an appt. When I get there, there were 6 employees but only one that could issue the PIN. The manager was "too busy" in the back room so would not help. I was told to come back because it would be awhile. I just drove 35 min to get there and took time off work to do it. Needless to say I closed her account but the bank/tellers could care less. They probably won't care when I pull mine either.

Dropped to 2- Charged $10 RETURN FEE for their mistake- rep edited my address w/o my permission?? AND it caused debit card not to come in mail. I gv benefit of doubt UNTIL Rude Rep Molly got strangely defensive. Also, can't tell me exactly what was "returned", except that it wasn't the card- waiting almost 3 wks. for it. Rochester mgr Daniel Schumacher-no big help. Looks more & more like deliberate negligence- a suit fit for the law. And since Think doesn't record calls, I do. //Was 5 stars- dropped to 2. Been traveling over a year. Although Think is smaller, they had my TRUST- That was worth the inconveniences of a smaller, growing institution. As Think grows, it has become better in Tech and Worse in People Relations. BACKWARDS. The location I so trusted (Edina), I can never talk to, unless I physically travel back to Minnesota, where I'd have to search for the Branch Mgrs physical card (I travel light and conduct most business digitally. Who carries cards?) At that point, I could just go in. Obviously, I do not always have that option. It's absurd that you can't reach the branch where you set up the account --where you've established the relationships with people who say your name, not view you as a call cue to get rid of. This is a problem because by forcing patrons to only talk and go through the call center at Rochester (hdqrts), the service can be dually lacking and misrepresentative of the "small, family-like" culture for which Think has been distinguished from traditional "big banks". With growth expanding, patron value is dwindling. I've been hung up on, with no follow-up of an apology nor confirmation of action/correction. Instead, *I* have had to call to check the status of this and other business, only to receive further rude experiences; and when forwarded to the mgr line in Rochester, receive incessant voicemails and related messages that he's frequently "in and out". Not. Good. Lastly, if "growth" is that imminent, then while we all recognize that many characteristics of larger establishments may be less desirable, there are 2 things that can be borrowed or used as we approach a New Decade: 1) *RECORD PHONE INTERACTIONS* (I even have this on my Samsung mobile) or have a Survey option at the end of each call to help keep accountability and for "quality assurance". Medicare even does this, too. Would never imagine this to be necessary at Think, and it probably isn't necessary at the respective Edina branch, but seeing that there is no way to conduct business there if one is out of town, apparently a better "checks and balances" system needs to be in place to maintain the same values across the board, all branches and headquarters. 2) *BE DOWN-TO-EARTH WITHOUT NEGLECTING VITAL BUSINESS PRACTICES.* I am still WAITING for a new debit card in the mail, for which I did NOT give consent to even be closed down. If reps were trained to CONFIRM- REPEAT A WRITTEN DIALOGUE OF CONFIRMATION FOR EVERY SUCH TRANSACTION- this would not be the 2nd time, that discretion was used by a Think rep in contradiction to the desires of the patron (myself). <<To the effect of: "Mr. or Mrs. ,to confirm, we are terminating all use of card ending in XXXX, effective today due to XYZ. DO YOU AGREE?" By putting this in place, there leaves NO ROOM for misinterpretation for either party.>> This caused issues as I was unaware that the card had been closed down, until I was unable to purchase emergency medication for mom, totally unnecessary. •••••••••••••••••••••••••••••••••••••••••••••••••••••• Original Review (2017): Edina location- Truly miss Jermar- the sole reason I felt comfortable opening account there. Technology is becoming more advanced, which helps me to be more efficient (app updates; alternative and several different opportunities for banking). Those at the Edina branch are very personable, friendly and relatable. This branch is also highly community-oriented and from a genuine place. So glad to learn more and be a part of this family. Anticipating a long, strong relationship for years to come.