State Employees’ Credit Union Graham Ave, Henderson

For the almost 20 years that I have been a customer with the State Employees Credit Union, I have ALWAYS felt valued and always received professional and quality service, until now. Courtney and Samantha were very pleasant, professional and accommodating. To my surprise, Latisha, the assistant branch manager was rude and argumentative and Ms. Lemert, the branch manager, refused to speak with me at all in regards to my issue. It is unfortunate that some people will tolerate mistreatment in order to receive certain services or benefits. Not me! "When I am mistreated and feel that my business is no longer valued by a company, I know exactly what to do! Value your customers more and treat them the way you would want to be treated!

The customer service over the phone sucks! The lady who answers the phone is very nice but the officers are horrible and lack knowledge about their own job role. A few of them placed us on hold and hung up. I called another branch and received helped with no problem! Overall, the customer service and knowledge base needs to be improved.

This location is the absolute WORSE and they’re VERY VERY unprofessional! They do not like assisting you with anything, they will place you on hold and never come back to the phone!

Went inside stood there for 5 minutes no one was in line in front of me. There was 4 tellers sitting there with no one in front of them. They all just looked at me and finally the lady at the very end noticed no one else was gonna help she started shaking her head and said u can come on down here. Bunch of lazy women in there the only ones actually working were the one running the drive thru was tempted to go back out and go to them.

I have always loved my State Employees' Credit Union because their services are great. I will never trade my banking needs, with no other!

The slowest drive thru line of all SECU branches. Seriously. The new construction didn’t help the situation at all.

Changes need to be made as far as who they have put in manager positions, they have a preference who they want to offer services to and how they choose to assist their members! This is my formal COMPLAINT!

Been with them for at least 20 years. No problems and great customer service.

The customer service SUCKS the tellers were very rude and didn’t want to help...The only reason I still deal with this bank is because of the benefits

They are the best around and they seek to help you as an individual not with an over all standard of rules