Rivermark Community Credit Union W 6th St, The Dalles

Terrible customer service. I had fraudulent charges on my account. Fraud charges posted before end of business day. Fraud charges were not flagged. They allowed to go through. Very difficult to get money back. Rude customer service reps. This process was a lot easier in the past, but since Rivermark has grown the service is in the toilet. Thankfully we had savings to pull over.

I tried to call and cancel my appointment to see a representative, which took 3 days to schedule, but I got stuck in automated phone hell. Sorry not-sorry I wasted an appointment slot today. Maybe if you trained one of the 4 tellers that are usually just standing sround, then I'd be able to open my 2nd account in a timely manner.

We have been members at Rivermark Credit Union for over 10 years. We have personal and business accounts. Have had great service in person, online and over the phone.

Been a member since 2014 with a personal account and I've since added two business accounts and I couldn't be happier. From a car loan to easy navigation from the phone app, it's been wonderful. A recent email from the CEO regarding the IRS wanting access to everyone's personal business account was spot-on -- smaller, community banks will strain under such a burden to create and maintain an infrastructure for this type of reporting, it's prone to hacking, and the cost will be all of ours to bear. Us, as in regular folk. Accolades to the CEO and all the hard working employees at Rivermark CCU -- we appreciate you!

Love this bank. "Reeeally" wish they'd invest in a new ATM though!!!!! Seems like it's being repaired more than it's being used.... Kind of a headache for customers.

It is a very nice bank & the people are so helpful & great to me.

I can't say enough about Rivermark. I am glad that I am a member, they always treat you right. I love the convenience of the drive up teller kiosk although I did miss coming into the branch and speaking with a live person especially "Suzy". I found out that you could also do the same at the kiosk teller outside. The credit union is always thinking about its customers no matter what is happening in the area. Way to go Rivermark I will be a customer for life.

I enjoy Banking with Rivermark in The Dalles very much. However for the last month or so my calls keep constantly getting dropped if I try to speak to a teller or anyone at this Banking institute. I do understand the situation is definitely not normal for anyone right now but I do know there is an issue here that we need to fix asap.

My experience banking over many years banking with Rivermark has always been positive. I've never had any complaints. Service online as well as with personal contact with your agents has been flawless. Thanks for your very good service!

I have used them for my banking needs for about 3 years. I loved that my account debit card was given to me on spot while opening account. Online, drive thru, and in branch service has always been top notch. One time I had my wallet lost or had it stolen in Portland. I didn't even know it till the next day I received a call from the credit union letting me know that they believed my card was fraudulently used. There prompt service saved me a lot of trouble and am extremely grateful. Online banking and check deposit extremely useful.