Porsche Charlottesville Richmond Rd, Charlottesville

Sales guys here acted like they could not be bothered. Arrogant, pompous and not at all helpful or customer service oriented. I recommend Euroclassics or Silver Spring where sales associates are friendly, helpful and wanting business. This dealership has a terrible attitude and I will never return.

I can’t say enough about the customer service at Flow Porsche service department in Charlottesville. I have dealt with them several times and the experience was simply great! Eric Smalls was outstanding! He is very knowledgeable and detailed about the process of repair for my hybrid cayenne. Eric kept me up to date and made sure I understood everything with my repair from start to finish. He always gives me strategies for vehicle performance. The service is always on time with repairs even when parts come in from out of town or if I am in the mist of a heavy work schedule or vacation. They were also very good communicating. Sometimes even through email. Thanks Eric for always going the extra Mile! Les Roberts

I had Flow Porsche service recommended to me as an alternative to the dealer here in Richmond. Night and day difference. Had a couple of complicated service issues to deal with and they accomplished it all, even succeeding in leveraging my warranty for the problems. And they were extremely persistent in pushing to complete the work successfully. They tested it, they made smart choices to make sure I'd be pleased. My service advisor Megan made sure to contact me every day or two to keep me informed and did not make me chase them down. They even saved me the drive to Charlottesville when it was done. I will take all my business to them in the future.

So 7 months ago I gave them a 5 star review. Alot can change. I hadan appointment for 8 am.l on a Saturday. Was their timely. As I write this it's 10:30. Because they only have one VW person who works on Saturdays. Sounds like a staffing issue that maybe you need to handle. Then I was asked if I wanted just an oil change or the full service. I asked the lady can you tell me the difference? Sure Mrs.Coleman. So I wait and wait and wait. I finally get up to ask someone what is is going on? Oh sorry she had to run to another dealership. So she could not tell me this before she left? Oh we didn't know you were waiting for an answer. Okay. Well when is my car going to be ready? Oh he's working on it now. So for Two hours what was he doing? Blank stare! Then you come out and say I need new tires. Yes we figured that. Oh I don't have them in stock. Oh you really thought you were going to get more of my money!?! Sir you must joking. Then you say my wipers need to be replaced. My husband did that two months ago. Then you say that we can skip the washing of your car to speed it up¿ You had my car for almost 3 hours and you want to skip a 25 minute job! And I keep seeing other VW owners getting their car and they came after me. I will push my car back to NOVA where my husband bought it before I bring it here..

I am from New York City and made an emergency stop (no appointment) at Flow Porsche during my visit to Charlottesville, Va. The low oil indicator on my dashboard was lit which I found to be alarming as I had recently had my Porsche Cayenne completely serviced in New York. It did not make sense that the oil would be low since it had recently been filled and I had not driven too many miles since the service. I stopped at Flow Porsche and asked if they could fit me into their schedule. The team could not have been nicer. They accommodated my request immediately and I waited in their comfortable lounge. About 90 minutes later, a service representative sat down with me and explained their findings. There was no leak, fortunately, but it was apparent that the New York dealer had not added as much oil as they had promised. The Flow Porsche service representative was extremely courteous, friendly, knowledegable and professional. He told me that they had not only filled my car with oil, but they had also added other fluids that my car needed and also cleaned my car. To my great surprise, I was not charged a penny for the service---the total on my bill was $0. Flow Porsche will not benefit from my tremendous satisfaction as I live in New York and will likely buy my next Porsche up North (though now I am reconsidering that and may return to Flow to buy my next car). It is apparent that Flow Porsche is a reputable dealer and service provider as they treated me as if I was a very important customer---even though I had never done business with Flow beforehand. I am sure that my dealer in New York would not have serviced my car immediately without an appointment and the NY dealer would certainly have charged me for the service. I only wish that I could continue to do all of my Porsche business with Flow---from purchasing a vehicle to having it serviced. Everyone I had contact with at Flow was wonderful and incredibly nice, from the front office staff to the service rep. I give Flow Porsche my highest recommendation. AAA+++

My Sales rep was Jason. He was so professional, quick to help, and extremely polite. I called about a Cayanne that they had and with in hrs I got all the numbers I needed and within 24hrs the car was ready for me to pick up. Finance department was quick and efficient. One of the best experiences of buying a car..

The Flow Porsche Team always provides excellent customer service in terms of my experience and my car's maintenance outcomes. I've been a customer since 2011, and I have never once questioned their ability and willingness to do right by me.

Flow Porsche is the worst Porsche service I've ever received. I came in for a recall and they kept my vehicle there for nearly 2 weeks. They had no loaner vehicles so I had to spend nearly $500 for a rental. They said they'll look into reimbursement for the rental but never got back to me. Then they asked if I wanted the car washed and never washed it even though they had the car all that time. Also, they rolled down my passenger window for some reason and now it will not roll back up so they just left it that way. Service is terrible!

Shawn I see your response to contact you about this matter. I've been contacting several people at your dealership for almost 3 weeks now and no one has responded. I need to be reimbursed the $500 I had to spend in rental car costs. You need to have more than 2 loaner cars if your going to keep your customer's vehicles for nearly two weeks for a 4 hour job. You have my contact information. I'm still waiting for a legitimate response and not more delays.

I've been taking my Panamera to Flow Porsche of Charlottesville since the beginning of 2018 and have not always received professional service. A situation happened few months ago to cause me to no longer feel comfortable taking my vehicle to Porsche of Charlottesville although I have bumper to bumper warranty. Shawn(General Manager for Flow) reached out to me and notify me that he is aware of the problems and has hired new staff, main one being Krystal in the service department. I took up Shawn's offer to give Porsche of Charlottesville another try with the new staff and was pleasantly surprised with the excellent service I am now experiencing since Krystal became the new service manager. I never expected special treatment but only wished for clear communication and not being over promised and under delivered. If you can relate to my experience, I would recommend that you give Flow Porsche of Charlottesville another try and reach out to Shawn or Krystal should your experience be less than satisfactory.