PNC Bank 20th St, Birmingham

I had a check sent to me by this bank and it’s have been 3 weeks and they still haven’t contacted my bank so it can be off hold. This bank needs to be shut down. Because they obviously don’t care about their business.

I have had trouble dealing with this company for years with trying to pay my bill online and it's has gotten worse and worse as time has gone on. If you can find another place to get a car loan through I highly suggest it....

i have never vwaited so so so long to speak to anyone worst ive ever seen wih a Bank I can understand why Compass Bank has such terrible reviews. Wow how do they stay in buisness WOW....

customer service at this branch was very helpfulI and the teller I spoke with before the customer service he was extremely helpfulI do recommend banking at this branch

This company is geared to take money from it's customers. HIGH HIDDEN FEES!!! POOR CUSTOMER SERVICE!!! CREDIT CARD PROGRAM & SUPPORT in SHAMBLES. One year of experience banking with this company was the absolute worst ever. Buyer Beware!!!!

i HAVE BEEN WITH THIS BANK CARD SINCE IT WAS COMPASS AND HAVE ALWAYS KEPT MY ACCOUNT IN GOOD STANDING. TODAY I HAVE BEEN ONLINE WITH VARIOUS REPS TRYING TO FIGURE OUT WHY MY ONLINE ACCOUNT WAS NOT ACTIVATED SO THAT I COULD PAY MY BILL ONLINE. FINALLY A YOUNG LADY FIGURED OUT THAT BBVA HAD THE INCORRECT BIRTHDATE.. SHE WENT ON TO INFORM ME THAT IT DEFINITELY WAS AN ERROR ON THEIR END SINCE SHE FOUND IT LISTED CORRECTLY IN THE OTHER SYSTEM. I ASKED FOR A SUPERVISOR NAMED MIKE WHO SAID THE ONLY RESOLVE WAS TO GO INTO A BANK......HE SEEMED TO BE UNAWARE OR UNCARING THAT WE ARE CURRENTLY UNDER COVID CONDITIONS TO A PANDEMIC LEVEL .AND HENCE SINCE IT WAS BBVA'S ERROR I WOULD BE MORE THAN HAPPY TO ASSIST THEM IN GETTING IT CHANGED ONLINE. AFTER ALL THEY ALREADY HAD ALL OF MY PERTINENT PERSONAL INFO. HE CONTINUED TO GO ON THIS RANT ABOUT GOING TO A BRANCH....i INFORMED HIM AGAIN ABOUT THE COVID EMERGENT STAY AT HOME CONDITIONS OF WHICH HE WAS TOTALLY OBLIVIOUS. HE EVEN ASKED IF I WANTED TO PAY MY BILL WITH HIM. THIS REALLY BOTHERED ME SINCE HE OBVIOUSLY HAD NO IDEA THAT I HAD ACTUALLY CALLED IN AND FINALLY REACHED SOMEONE TO PAY MY BILL EARLIER SINCE I DID NOT RECEIVE A BILL IN THE MAIL... HE DID EVERYTHING TO UNNERVE THIS CUSTOMER TO A DEGREE SHE HAD NOT EXPERIENCED EVER BEFORE WITH A SO-CALLED "CUSTOMER SERVICE REP"... THESE ARE IN DEED TROUBLING AND DESPERATE TIMES WHICH CALL FOR DESPERATE AND CLIENT-ORIENTED SOLUTIONS. THIS WAS AN ISSUE THAT SHOULD HAVE BEEN RESOLVED AMICABLY, AND NEEDS TO BE ADDRESSED TO PREVENT REOCCURENCE..

atm only accepts deposits,lol,went inside to withdrawal money and nobody in there and had to wait 4.5 minutes for employee to get off there phone to help me then took there sweet time on top of that

The true the BBVA Bank is not available for any sky the customer service and staff is incompetent, bad service.l need legal assistance

Worse Customer Service, Do not bank with them. I called customer service 3 times and they hang up on my for problem on their end! BAD!

I have the right to which teller I want to wait on me I am a regular customer the Manger is very rude and there was no sign up saying that she was closed he standing there running his mouth with the teller this is the bank on Airline in Houston Texas I am thinking about moving my bank account and my husband is thinking about the same thing