OneMain Financial W Greenway Rd, Surprise

Not this location specifically but OneMain Financial keeps harassing me. Was still open to working with them until I have received at least 6 calls a day for the past week even after telling them a few times to please stop calling me. They were rude and it all has just made me absolutely sure I have no interest in doing business with them ever.

I called for a loan. They first told me I am approved and they gave me an inflated number. Then they request documents. When it goes to underwriting, it all goes to hell from there. The loan person does not have the experience to give you good information. They get you all worked up with false information then they make it almost impossible to get a loan. Now I am in a worse situation because they told me I was approved so I used all the money I had to pay off bills then they come back telling me I don’t qualify. I will never use this organization. Don’t be a victim of their false statements.

Don't do it!!! This Company operates like a Title Loan company. First off I heard about them on Credit Karma, I decided to try them because we had to move abruptly and our money in savings wouldn't cover all the finances needed for it. When I got "pre-approved" on the website it offered several options on loan payoff times starting from 6 months..I even confirmed this over the phone with the representative that called me about my "pre-approval". (I didn't want to waste anyone's time or mine) I thought to myself, "How perfect I can get this loan, pay the monthly till my tax return arrives and just pay it all off". I go to the Branch office to finalize the paperwork and even though I was pre-approved for an "unsecured loan" before arrival they want my vehicle information to run for a "secured loan". Their excuse was "we just want to give you more options"......I never said I wanted other "options" and I told them specifically all I wanted was an unsecured loan to begin with. But they told me "in order for us to continue we have to get your vehicle information". That was the first red flag. Then after running my vehicle information and me again turning down the secured loan option, they tell me they cant get their computer to accept a 6 month loan so I regretfully accept a 1 year loan. But now on my credit report 5 months after getting the loan it finally appears and they have it listed as a 24 month loan! Do NOT do this its a total finance trap! They boast about how they encourage you to get a loan from them to pay off your debt and fix your credit but they offer only long-term payment plans just slathered in fees and huge interest rates. Its absolute sabotage for anyone and they are purposefully feeding off people who have poor credit. I plan to contact Credit Karma and Credit Wise because either One Main has paid them to advertise for them or they are unaware of this shady companies dealings and need to unpromote them. Also, just last month they had representatives calling me, they were encouraging me to get MORE money out on what I was already paying off. Its obvious they don't want you to be "responsible" with your money or finances as they bragged about at my initial visit because the more money I borrow the more interest to fill their bosses pockets.

TERRIBLE COMPANY TO WORK WITH!!! Had the displeasure of working with Britannia to be told how simple the process was and to have nothing but a nightmare. The other representatives that I spoke to counldnt read my file. Left 3 messages for Britannia to call back. A full 24 hours later i havd to call back and she answered the phone on what turned into a much more complicated option for a sub prime loan save your money and time. This company is a joke!

I tried calling 3 separate time today 10/25 and the lady HUNG up on me all 3 times. I'm not calling back. You clearly need better training. Also eating while speaking to a customer on the phone is very unprofessional! Take notes girls.

Everyone in the Surprise, Az office is great! They always take care of me and make me feel as they care about my needs. I would recommend them to anyone!

This is the worst place to get a loan at I had an appointment at 11am I called before my appointment and was told everything was ready to go all I had to do was sign paper when I arrived I was told to sit in the waiting room waited a good 15 minute then was moved to A office and I wanted even longer you would think that when you have an appointment @ 11am the paperwork would be ready but no there are making me wait to put it all together and the workers are extremely rude and have been glaring at me and the receptionist was extremely rude to me I will never come back here again

Bad service I had an appointment at 4 that I wasn’t going to make and I called to see if I can get transferred to a different location that I can make at 4 and all they told me was “ I can’t sir we don’t have your information “ okay bro u never asked me for any of my information obviously he’s not that bright basically they don’t have people with common sense

This visit was quick easy and professional. Every line of the contact was gone over. I left with no question unanswered and peace of mind.

They make statements that they do not honor. Would not trust as a lender. Very difficult to get a hold of.