OneMain Financial 39th Ave, St Anthony

Crystal from the St.Anthony location made everything easy. She explain everything very well, was respectful of my time . Kept in contact within the few days of getting my loan set up . I felt like I was in the loop on everything and not just sitting behind the scenes to sign some documents. So thank you Crystal!!

I had a very good experience, doing business with onemain financial. I truly appreciate their business. Thank you, JUANITA MANNEH

Our experience was with tony. My fiancée and I wanted to take out a loan and tony was incredible. He was super fast, super efficient and incredibly helpful and nice. We were laughing the whole time we were there. Tim was the one we initially had our over the phone process with who was also so very helpful and nice and after that we went in to do the in person stuff which frankly we would have been fine either way with tony or Tim. They were both so great and I’m glad both my parents recommended me to Tony. Making sure he’s our go to person from now on

I called today to get a date changed on my monthly payment.. Tim was the person I was dealing with. He was the rudest person I have ever worked with at this branch. He continued to talk over me and did not seem to care. He offered no solutions. When I asked him if he was going to continue talk over me he said YES. I have been with this loan company for over 5 years and this is actually my 2nd loan with them. NEVER AGAIN>>>> this is the absolute worse service and I and just disgusted by the unprofessional service I have received today.

I orginally had a small loan that I took out back in 2018. That went really well. So when I decided that I wanted to purchase my vehicle's lease I called One Main to see if they do lease buyouts, I was told by Tony that they did. So in Nov. 2019 we went and signed all the documents and purchased the vehicle as well as refinanced my previous loan into the vehicle loan, making it a secured loan. Things were fine until Jan of 2020, when I got a call from Tony that said that we needed to come in because there was a mess-up on the title. They forgot to add the title fees into the loan so the lien holder of the vehicle was still Honda. So they needed to redo our loan. The new loan added 150 a month to our payment, but we did it because at this point we really had no other choice. Had I known back in Nov that it was going to be that payment I would have gone with the lower quote from Honda. But such is life, mistakes are made, so in Jan we did another loan and they were supposed to get the title changed. In April we get into a car accident and the vehicle is totaled, the insurance company needs the title to pay the lien company their money, the state is shut down by covid. DMV is still handling emails so I inquire about the title and they tell me they never received the title change information. Contact OneMain and Tony says that he walked it over, so they must have lost it. So I have to contact Honda, who was very helpful. They sent me the title and power of attorney to do the title change. I had to overnight ($40 and pay the extra fee) but within a week they had the title to OneMain. So finally in Aug. OneMain is paid by the insurance company but there is a remainder of $1400 still on the account (funny enough the same amount as the orginal title amount that we had to redo the loan for in Jan.) By this time I am no longer dealing with Tony, as I lost confidence in him, Josh the branch manager is now the person I am dealing with. He reassures me that I can do a refinance of the 1400 as well as add another 2500 to get another car, as I have been without this entire time. So on Aug 27th we do an application over the phone. He calls me back and leaves a message that he has some good news for us (I still have the message) and to give him a call back. I call him that evening and leave a message. I call on the 28th and he is not available. I tell Linda that I have to work at 1 but he can talk to my husband who is also on the loan and I give her my husband's number. No call returned. So then Monday the 31st comes and I call him again and after a brief hold, Josh informs me that they will not be doing the loan with me because of my poor history with them. I ask what poor history since I have made all my payments on time except the Aug one. And the only reason I did not pay my Aug payment was because Josh said that all of this would be settled by the end of Aug. So mistakes were continually made by OneMain that I have to pay for. It is very frustrating especially when their only response is to tell me that Tony should have never done the lease buy-out because they don't do lease buy-outs. But that is not my fault. That is theirs. Tony will tell you to not buy certain protection that they offer and tell you to refinance your loan elsewhere in 6 months. Tony is unprofessional, if he spent lest time telling me about his resturant business that he lost, his ex wife, and his political beliefs, and spent more time on his job maybe so many mistakes wouldn't have been made.

The company itself has been great BUT this branch is something you don't want to associate yourself with. Rude associates along with an extremely rude and childish manager, Josh. He hung up on me twice for disagreeing with my concern. After actually looking into the issue, he finally refunded my DUPLICATE charge and claimed to have waived any late fees associated with their error as it took HOW LONG to fix. NOPE! It's been a year, the late fee is still there and unpaid. Lovely right? And now I should get another loan to cover up this piece because of course, new loan, new statements, no overdue balances. "Oh don't worry about it, you can't even tell there was an issue" HAHA!! Nice right? -_- Use another branch, I warned you.

I was really happy with the help i got from Tim on my loan process. We discussed some different options that would help me get out of the never ending credit card interest cycle. He formulated a plan to narrow much of my debt down to one payment per month vs 7 seperate payments to keep track of. I was very happy with the help i received.

False advertisement of loan, was approved for an unsecured loan of $10,000 and later was switched to a secured loan after pulling my credit and dropping my score. Was called at all hours of the day and night including as early as 2A.M and the company used very misleading, misguiding and aggressive sales tactics. After informing a representative of OneMain Financial (Tony) I was not interested in the loan, I was called broke, was told I have bad credit and I do not own a vehicle because it doesn’t show up on my credit report. A vehicle that was never financed or lease does not show up on a credit report. Also, They pulled a Fico score of nearly 780 and I sent income verification of making $250,000 a year. After declining the loan and being called inappropriate, unprofessional terms, the representative of the company laughed at me and hung up on me mid-sentence. Then proceeded to call my place of employment and hang up when someone would answer, they did this numerous amounts of times and would not answer the phone when calling back. This company is unprofessional, rude and is harassing me.

Have been with this financial institution dealing with loans 2x and on both cases, Linda has been my agent who handled my case. Both cases she did excellent, very fast and got all approved in one single day. very helpful, professional and friendly. St Antony branch in MN, Linda( I guess she is the only lady there) is the best of all. They have snacks for customers, all of them are welcoming. They do not mind you bringing in kids there, I took my little one(2 yr old) and Linda still worked with me while she was on my phone, we got the work done and they never chased me away because my toddler was on the phone or talking. Most places they do not allow me take my kids but this place is like a home and friendly to everyone regardless of color, gender or age. I just like the St Antony in Minnesota location. I can go back more and more and I feel like my home now.

Terrible customer service. I think the guys name was Tony, told me I was approved even after they do a hard inquiry then tells me it doesn’t fit “their” budget. So rude why would you tell someone they are approved, ding their credit and then tell them no. Shady way of doing business, couldn’t even imagine doing this to someone. Go to this place if you like people just screwing with you, but I’d recommend taking your business elsewhere. Thanks for nothing.