OneMain Financial Bradshaw Rd, Sacramento

They are absolutely the worst kind of people.. They do not treat you with any type of respect they make it a point to make sure you know they don't care about you and that you need them so so they don't have to show you any respect. They completely lied several times, they were unprofessional the whole time. I completely hated my entire experience with that company and did not give them my business nor would I recommend them to anybody ever!! Their representative Ashley was rude and unprofessional the whole time she cost me a lot of money by lying to me and she didn't care when she was called out on it. I highly recommend you do not do business with this company

My Loan Specialist Ashley was OUTSTANDING. Advising me through the whole process until a loan was approved. Thanks ONEMAIN

I called about a quick loan. I needed additional cash for a down payment that needed to be in my hands when the time to pay occured. I was short cash and could not use any credit to complete the transaction. And my influx of cash was not coming for at least 8 days. I filled out the paper work and waited for my call. I received a call from a young man who was completely rude. I believe he was the branch manager. Customer Service is an art and there are times when people may not feel like being at their job and/or with the people they serve. And it has been a year from hell. However if you are in a management position, you should at least be able to deal with customers that may not be following your program. The loan program he laid out was a smaller percentage rate for attaching the pink slip to my car or paying larger interest without collateral. As he was explaining this to me, I stopped him and said, I would rather do the loan without the collateral, I don't want to put my car in any kind of problematic situation. He immediately got mad and told me that I needed to listen because he was trying to explain my options. I told him I understand my options and I want the higher loan interest, no collateral. I would have the actual funds in 8 days and would pay this loan off in full in 8 days. No harm to me. I can afford the 8 days worth of high interest. I tried to explain to him that I understand how interest works and that I understand my options. He was not hearing it and since I did not wish to continue to listen to him try and convince me to do something I did not want to do all while talking 95 miles a minute he told me I could not have the loan. So there!!! Are you kidding me? I could be on my deathbed and by some miracle a few measley dollars could save me, i would rather die then deal with someone who presumes to basically tell me I am being stupid for not listening to him. I call bull.

Jennifer was super nice, she helped out with everything and she’s so patient, I recommend her 100% she’s an amazing person! And the company has very flexible payments and very good amounts! So grateful with this company!

Never had an issue or problem throughout the whole loan process from the beginning until the final payment.

This was the experience you wish for! My car took a huge plumit and I couldn’t afford to pay my bills AND pay for my car. I finally decided I had no choice but to look for a loan and found the possibility through One Main. I set the appointment and ended up missing it, due to an unforeseen circumstance, and Amy the branch manager called and was understanding to my situation and scheduled another appointment with me with care. Amy made this process so easy and unloaded such a huge weight off my shoulders! Trust me, I am HUGE on customer service and this was definitely the experience you need, especially in such a stressful situation!

The experience at One Main Financial was the easiest and fastest loan I have ever gotten. They were friendly and easy to talk to. I would recommend them to anyone. In and out of the office within 20 minutes if that. Thank you One Main for making my loan easy.

This place is a scam. I recommend nobody do business with them. Nobody can explain anything and all they are able to say is I don't know or I'm sorry. Not one person is able to state when my loan is going to paid off. My paperwork states it should be paid off may 2021 but yet there is over 10 payments left and not one person can explain this to me. They told me to do some math. I am now getting a lawyer involved.

On May 30th, after almost 2 years of regular, on time payments, I made an extra payment of $25. On June 3rd, my regular monthly payment was automatically made. On June 5th, I receive a message that my payment has been returned. I check my account online and see that on May 30th, the $25 payment had been made and returned, and on June 3rd the regular automatic payment had been made *twice* and returned once. I contact the branch and the first guy I speak to, Luis, is baffled. He contacts their tech department and calls me back to let me know the tech department claims I’d used an invalid account, my bank had refused payment, and that’s why the payment was returned... even though this is the same account I’ve been using for almost two years AND the same account they had successfully received payment from on June 3rd. Luis is polite but insists there is nothing he can do. I ask to speak to a supervisor. I am transferred to Marissa. Marissa is *incredibly* rude from the start. She tells me that I used a “fraudulent” account to make the payment on May 30th (again, this is the SAME account I’ve been using for the entire length of the loan, and the SAME account they took funds from for the normal payment on June 3rd). I try to explain the whole “this is the same account you guys took money out of 4 days later, clearly it’s real” thing, but Marissa feels it’s best to interrupt and talk over me every time I speak and keeps insisting the account I used on the 30th was fraudulent. Oh, and because I used a fraudulent account, I will need to find an alternate method of payment for the next 3 months, because that account was flagged by their system as fraudulent and I won’t be able to use it for the next 90 days. I ask to speak to whoever in their tech department says the account was invalid. Marissa claims doesn’t know who that is and also claims she is unable to put me in contact with anyone else who could verify what she is telling me. I ask to speak to Marissa’s supervisor. She initially tells me she doesn’t have one, then says her supervisor is not in the office. I ask for her supervisor’s name (which is Sarah), and her supervisor’s phone number. “She doesn’t have a phone number,” Marissa tells me. “She doesn’t have a phone number.” I repeat in disbelief. “No, she doesn’t have a phone number,” Marissa insists. I ask how they get in contact with the supervisor and Marissa claims they have to email the supervisor any time they need to contact her. I ask for the email address. Marissa refuses to give it to me, but agrees to put me on hold and email the supervisor to see if she can give me the email address. After 15+ minutes on hold (I’m sure she thought I’d hang up... I didn’t), Marissa come back on the line. “I tried calling my supervisor, but she didn’t answer,” Marissa tells me. “You called her?” I ask. “Yes, and she didn’t answer,” Marissa agrees. “That’s weird. Because you told me your supervisor didn’t have a phone number,” I point out. “Well, I can’t give it out,” Marissa tells me. “So you lied to me.” Marissa insists that she hadn’t lied to me, and that I’d “misunderstood.” She tells me that she will forward my information to their customer concerns department and someone will be in touch with me (it’s been a week and, shockingly, no one has been in contact with me), and she ends the call. Thankfully, there’s a happy end to this long, sordid tale. I was able to do some debt consolidation through my bank (which, incidentally, has an interest rate so much lower that even though the new loan is larger than the balance I owed OneMain, my new monthly payment is $70 less per month, AND it will be paid off more than a year earlier), and these jokers are now paid in full, and I’m done with them. Never again will I do business this company. To blatantly lie to me - and deny lying when I catch you in the lie - makes me not trust anything else you’ve said to me. So, good job, Marissa. Your lying has cost your company all the interest you would have made in the next 3 years.

Everyone is so nice! We specifically dealt with Erik and he was very thorough and extremely helpful. If we ever need fast cash again we will definitely go through One Main again.