OneMain Financial Illinois Rte, Plainfield

HORRIBLE place!! They will lie to your face!! charge you a RIDICULOUS interest rare!! they lied to us repeatedly!! once they get your signature they forget everything else!! they take advantage of hard working people when they are the most vulnerable and in need of help. very sad.

Excellent customer service! Very nice people, very nice branch! I needed a loan to pay for some medical expenses. I've never done a loan inquiry before, so I was nervous about being judged (here comes another one who can't pay their bills). I never felt judged and the loan process was super easy. They'll work with you to get the loan that you need. ONEMAIN IS NOT A PAYDAY LOAN COMPANY. I left a very happy customer. I would definitely go back to OneMain if I needed to. Thank you!

I am not very pleased with the service at this location. I went through the loan process online and got approved, submitted documents, set up an appointment with the rep Kim however, received a call from the branch manager Armondo requesting VOE information and I get a call back 2 hours later saying I couldn't be verified. The issue with this is that, the process requires a voicemail and clearly states that it takes 24 hours for the VOE process to complete; so how it is possible that this branch received my employment verification back? Lets say thats not the issue, my questions to the branch manager, "What couldn't be verified", "What other information do you need", "what verification standards am I being held to that failed". Very suspect! I've heard of these type of loan locations that are very discriminating to minorities that choose to apply with their location. I just hate that a credit hit was wasted on such a low class facility. I guess I'll await that "callback" with answers & in the mean time go through a much more credible organization.

If you get a loan with them, be prepared to get endless phone calls a few days past your due date if you forget a payment. I have gotten up to 5 calls a day. Usually its only 2 a day. They use all different phone numbers so good luck with caller ID.

Quick response. Great job of researching options and presenting them clearly.