OCCU | Oregon Community Credit Union Commercial St, Salem

When we ever need money here is the place to go! Always able to help. People are great!

I don't know why these people ever receive less than 4 stars. They ALWAYS help me out. Even with things that aren't their problem in the first place.

They have outsourced all of their departments, especially with fraud. Their app no longer works well at all. Time to find another credit Union after being with OCCU for 6 years.

I have a car loan through OCCU and as part of the low rate I got I needed to sign up for automatic deductions and paperless statements. Well, I must have forgotten to sign up for paperless because after three months a $250 fee showed up on my account for "Principal Disb RATE DISCOUNT NONCOMPLIANCE". After reading some of their reviews I was bit worried how my service would be. However, I called today and spoke Taylor first, who let me know the fee was because I didn't sign up for paperless, and that I'd just need to do that online real quick and call back. I called back in 5 minutes and spoke with Jenna, who reversed the fee. I never waited to speak with a rep at 12:30 in the afternoon, my issue was resolved in less than 15 minutes, and both Taylor and Jenna were very friendly and informative over the phone. I don't bank with OCCU because I have a credit union closer to where I live, but I can tell you that my experience with their car loan has been great so far.

These guys are horrible. Worst customer service and they even didnt get my payments right.

Salem Branch is awesome. I have been with them for about 4 years and have never had anything but exceptional service. Keep it up everyone, and thank you.

Can't stand this credit union! I have an auto loan with them, they treat you like a criminal when you call with insane amounts of security verification, you're expected to recite your member number, acct number and any other numbers or codes. Living in Portland is a nightmare when dealing with the limited "shared branch"...even the tellers at other banks have issues finding your acct. Looking forward to being done with this auto loan or transferring it asap. Don't waste your time!

Been with them for a few years now, always have great rates and very easy to work with.

I was convinced by the person who did my car loan to do a consolidation to one of their credit cards. She insisted it would have an 18 month introductory rate, even though I questioned the term on my paperwork, I trusted that what i was being told was true. of course it was not! Of course when I called to talk about why my rate changed after only 12 months, they said the person no longer worked there! Go figure. Now I am fighting for a second time to make them give me what I was told ( only given that term when I was reluctant to go through with the consolidation). I hope they do the right thing this time. Do your research before you work with this credit union.

This credit union charges a duplicate insurance with no notice, added thousands to my loan. I had insurance, they refuse to remove the 5000 they added to my loan.