Nusenda Credit Union N California St, Socorro

I opened my account at the Socorro Nusenda branch (it was then the New Mexico Educator's Credit Union) in 2013 and they have provided my banking since. While I do most of that banking using there excellent online banking app, I have had occasion to visit the Socorro and other branch offices several times. Without exception, my experiences with Nusenda staff have been positive. Several times they have gone way out of their way to accommodate my needs.

I have had my loan serviced with this company for 6 years and it has always been an up hill battle with these people. I will never, NEVER, do business with them again. If you like to be lied to, and pay for fees that should have never been there in the first place, then this is place for you! They placed forced insurance on my car and never notified me about it. On top of that, they have been charging me late fees because the forced insurance caused my payment to go up. I recommend that if you do business with these people to keep a very close eye on how they handle their accounts. They increased my payment $15 and never notified me and then charged me $17 in late fees each month and when did we finally find out about this? A year later, when I got a notification that I was a whole payment past due. I know this is wrong and how does the company fix this awful error? They don't and repeatedly said they contacted, when they didn't. Terrible service, terrible company, do not do business here.

I have a loan serviced through this CU and I will make sure never to deal with them again. They don't have options to pay online, or by phone. They told me I could go into a branch, but there are none in my city. Don't deal with them find a modern bank with the features we should all expect by this point.

Good: I think the new Nusenda is quite nice. The staff are always very friendly to me and assist me with whatever I need. Good Handicap ramps. Bad: there is NO BIKE RACK near the building and there is not even a decent place to put a bike. Everytime I have to bring it inside.

I have run into too many obstacles doing business here, and they are clearly due to ignorance. Today, I took the homeowners insurance check that they would not deposit and used it to open an account at First State Bank. There have been other ridiculous issues. I closed my Nusenda account - do not need the aggravation.

Staff members are very nice and very helpful alway's...ALWAY'S willing to help! Never had an issue with them.:)

I've never had an error in my account that was not fixed very quickly. The people there are always helpful, kind, and courteous.

Good luck trying to get anyone to pick up. Been trying for a couple weeks to pay a loan. No call backs no nothing.

I love this credit union. Kind staff, and no fees! This CU won't bend you over like the big banks!

They have helped me with a few issues. They were curtious and solved my issues. Thank you NCU.