Melrose Title Company Major Reynolds Pl, Knoxville

Melrose has done several closings for me over the years and every time, they have done an excellent job. They have gone out of their way and at their own cost in some instances to get deeds corrected to complete a sale. I have not worked with a better group of people on real estate in this area.

My experience with Melrose Title company revealed a few nice people and an unprofessional business. When I accepted the offer from the buyer I countered that I would be closing at a different title company. One that I am comfortable with and that is near where I live. I soon found out that Melrose Title wouldn't share the information needed for me to close with the title company I wanted to close with on my end. I have never seen this level of unprofessionalism or greed. I have had multiple closings in which I was able to close at an agency different than the other party and was never denied this by any of the title companies. Either way, this was definitely unnecessary, unprofessional and rather childish. I had to drive to Knoxville to close. Also, noone from Melrose informed me or my realtor when the closing was scheduled for. After my realtor explained to the other realtor that we had not been notified, I was informed that the closing was at a time I could not attend. I was then contacted after 4:30 on the day before the closing so I could schedule my portion of the closing. When I arrived at the closing was the first time I had seen the closing statement. The power went off due to a storm in the area while we were closing and they hadn't printed my check. They had not contacted me to see how I wanted to receive my funds and therefore I left the closing without any money. I've been at the closing table 19 times in the past 12 months and at several different title companies and have never seen such a lack of concern for a seller. As I stated in my first sentence, the three peopIe I dealt with during closing were very nice. However, I have alot of concern for a business as unprofessional and irresponsible to handle my closings as there is often alot of money changing hands. If I receive another offer with Melrose Title representing the other party I will have to reject the offer as there is simply too much at stake. Update: June 10, 2022. Upon seeing how the response to my experience failed to address the lack of attention to the closing as well as the lack of preparation I felt a need to amend my review with what is probably the most important portion of my experience. I reached out to Melrose and asked to speak to the owner. I was forwarded to a voicemail and left a message requesting a return call which I did not get. Therefore, after one month of leaving that request I feel I have no choice but to report what occurred in addition to my initial review. The following day I opened an email from one of the employees that conducted my closing at Melrose Title. This Email contained over 150 documents attached. I expected my closing documents to be sent via email due to the power outage. What I didn't expect was for ALL of the buyer's personal information to be sent to me. The buyers' entire document package had been emailed to my email. This included all of their credit information, their SS#'s, credit scores, bank accounts, credit card accounts. I could go on but I think you get the picture. All of the buyer's personal information was sent to me. I didn't put this in the initial review as I hoped to reveal this to Melrose so they could apply appropriate countermeasures. Since they have chosen to disregard my request for a returned call I have placed it here so you can take appropriate measures to ensure this doesn't happen to you.

Best title company to work with. Very fast in closing.

You guys are the best!👍Thank you very much for all your hard work for us and our clients. 🏡Your experience and organizational skills really made a difference in how quickly we were able to close our transactions! I love your new office with plenty of parking spaces. Your customer service is awesome and I highly recommend you to anyone.

I use Melrose Title for all of my real estate closings, and they are excellent! I particularly like their attention to detail and follow-up. All of my clients have been very satisfied with them as well, and I would highly recommend them!

Freida went above and beyond to help me close on my home on the day I needed to, and even worked after hours to get it done 🙌🏽 Thankful for her.

Consistently goes above and beyond for all of my clients. I have even had one closing where they caught an error from a different title company on a prior transaction. Friendly, professional and highly competent people to work with!

Very busy, competent personnel. Great job closing documents. Sanitized, masks.

I wish I had used Melrose in my past purchases over the years. A buyer of our house used Melrose. We hit a potential snag over a property line and they were extremely helpful in guiding me through that. Everyone was really nice and knowledgeable. I would use Melrose in the future.

Best title company in Knoxville. They communicate every step of the way and have everything complete in a timely manner. Always my go to!