Honda Financial Services Little Falls Dr, Wilmington

DO NOT USE HONDA FINANCIAL SERVICES! They are far from being military friendly and have been the WORST mistake. They REFUSE to let me sell the vehicle- I bought the vehicle and then a couple months later we received orders to go overseas to Germany. It took me nearly two months to convince them to give me a permission to ship letter. Finally just weeks before leaving they did. Then, a rock hit my windshield two weeks before our PCS. Due to the shortage, all estimates for it to be fixed was 4 months. I left the car in the states to be fixed. Fast forward 7 months, still NO ONE can fix it. In Germany the estimated wait time was 2 months. I pay $3,000 to ship it here privately. The week my windshield was supposed to be replaced, the auto shop calls and say the windshield never came in and it won’t be until OCTOBER. It has already been 10 months of me being unable to drive my vehicle. I’m not waiting 6 more. So I decide to sell me vehicle. The military base here requires me to have a simple statement from the lien holder that says I can sell my vehicle. I called Honda Financial Services and they say they don’t do the permission to sell unless I’m leasing, but they provide me with a 10 day pay off. I find out I’m absolutely required to have the permission to sell, so I call again and they REFUSE to give me the statement. The said someone should have told me that I’m not allowed to sell my vehicle. WHY DOES IT MATTER TO THEM?!? They get their money either way! And why did they just give me the pay off letter days ago knowing I’m going to sell, then say I can’t?!? So here I am, stuck with a vehicle that cannot pass inspection and I haven’t driven in nearly a year and they REFUSE to let me sell it.

I usually like to pay my bills by writing checks and sending in the mail. More and more though, companies want you to pay your bill online. I've made 3 attempts to submit a car payment and it keeps getting denied. I've even tried calling customer service for assistance. Still no luck. IF YOU WANT MY OPINION, STICK TO WRITING CHECKS AND SEND THROUGH REGULAR MAIL. I'M SURE MY CREDIT SCORE WILL CHANGE FOR THE WORSE NOW BECAUSE OF THE IN-EFFICENCY OF THIS HONDA FINANCIAL SERVICES WEBSITE!!!

This is absolutely crazy, but my credit score was just about a 700 and out of no where, Honda Financial Services stopped reporting to the credit bureau. I called them and they said there is absolutely nothing they can do. My credit sits at a 500 now because of that. They wouldn’t give me a clear answer on why, but apparently it affected a majority of people. I spent years building up my credit only to have my car loan company to knock it down, right at a time I was trying to buy a home. Do not go with them, it’s a gamble you might not win. They could turn on you at anytime.

This company decided to change all of their clients passwords without sending any notification causing everyone to be locked out of their accounts and unable to pay their bills. Their hold times exceeded 54 minutes, and their was no other way to pay other than wait 54 minutes for a live person. This company should forfeit a month of payments to all those affected for wasting our valuable time.

The issue I am having is that my leased car was totaled and when I called Honda I was told that I had gap insurance and that I only had to pay for the deductible $1000. I even checked on your website and it says that all leased cars have gap insurance. A couple of weeks later I received a bill with a much higher amount ~$2,400, so I called Honda and was told that my leased car did not have gap insurance but some other similar type insurance (which the customer service lady called a gift) and that it was only covering $400 out of the difference between the amount I owe and the amount of the car insurance check, because my car had a lot of miles on it. I think this is unfair to advertise something you guys don’t have and charge me such a high amount specially because I was going to refinance this car at the end of the lease.

Worst company I have ever dealt with. Absolutely terrible customer service. I’ve had an on going case since 2018 and it’s unresolved. No one ever calls you back. I will absolutely never never do business with them again.

Avoid them, they take people’s kindness and payments for complete granted so glad I’m done with them. Repossession with 1 month behind pretty funny business if you ask me. Don’t ever associate with the loan agency.

I’ve had several cars with them and Acura financial and have never had an issue. Surprised at the bad reviews. I guess if you just make your payments on time they never get the chance to piss you off. 🤷🏾‍♀️

Just the worst customer service you could ever imagine

Had a problem. Had to speak with someone over the phone. She was very nice and resolved my problem quickly.