Goldenwest Credit Union E 800 N, Orem

I completed a loan application and submitted it online. In early afternoon. I got a phone call from Thang Chao informing me that the loan had been approved. Mr. Chao then gave me instructions on completing the loan documents which he forwarded to us via email. We signed electronically and he deposited the loan proceeds in our savings account. He was polite, courteous and efficient. It was a very pleasant and pain free experience. Very impressed with Mr. Chao.

We put in our loan application and within the hour we were contacted and sent the agreement. It was all very streamlined and efficient. Great service!

I just had a positive experience opening a new account with Golden West Credit Union. The customer representative was Thang Chao, who has a great and thoughtful manner with people. It was painless, which is a positive. Mr. Chao is a great representative of GWCU.

Makhaila from Orem branch is awesome !! she is super professional and very helpful!! I start my application on line but I never got a answer back from any one it was very frustrating I tried to call them but no one answered or call me back !! I’m so glad to have Makhaila close because I had to go to the Orem Branch personally and Makhaila help me out she makes a big difference in customer service the best Loan officer!! Five stars ⭐️ ⭐️⭐️⭐️⭐️ For her and the GoldenwestCU

TCHAO was very professional, had my loan approved as soon as I provided the documents he requested. Thanks for your quick response time! AP

I was impressed with the quality of service, knowledge, and dedication of the staff at the orem branch. McKayla and Jocelyn helped me get through the process of my car loan, quickly and easily. They exceeded my expectations and provided me with a credit line and card. The flexibility of remote contact via email and phone worked person for a busy person like me. Compared to my experiences with other credit unions and branches, this one tops the charts.

I would give this bank negative stars if possible. 1. Not willing to work with anyone. If you live far from this bank, they won't work with you over the phone. 2. They charge you $10 for over the phone payments. 3. One time when I did make an over the phone payment, they changed more then I authorized, when I called it they basically were unapologetic and said they can't really do anything. This bank is a Hassel and makes it hard to make payments. So inconvenient and unhelpful. I feel angry after every interaction I have had with them over the past two years.

Went to buy a car on a Saturday when all the banks close early and Chad at the Orem branch made it so easy and fast to get our loan done. Thanks again.

Thang Chao helped me out with my loan application & I was so pleased with his attentiveness and quick responses. He is knowledgeable, efficient, and so kind.

Just had the most AWFUL experience here. I went in to try to find some options to help get myself out of a bad situation, only to find a 20-something guy who could not care less what I had to say. Apparently, to him, it was funny that I am trying to escape a domestic violence situation. He was degrading, sarcastic, and clearly making fun of me. He didn’t listen to a single word I said and rolled his eyes at me every time I spoke. I’m honestly shocked. I also work in customer service, and with people in much worse situations than mine, and I wouldn’t dream of treating them like that. I wish I caught his name so I could put it here to warn others. I will not be coming back.