Gold Acceptance N Parkcenter Dr, Santa Ana

I have a car loan with them. I make my payments in cash through 7-Eleven. I have COVID -19 tested positive and got really sick. I called to tell them I was going to be late on my payment because I had COVID and they transferred me to this person with the name Irene. She was very rude and unprofessional. I couldn’t find anyone to make my payments on Friday (yesterday) so she called today Saturday. I answered the phone and explained to her I had no one to make the payment for me and that I had the payment in cash. She was very rude and unprofessional and hanged up on me. But I did explain that I wasn’t going to put other people at risk just because she wanted the payment now that it didn’t work like that. I have paperwork of my test being positive but she didn’t care. I will be going to 7-Eleven after I post this to make my payment I apologize to my community. I will try to be extra careful and I will tell the clerk I am positive but that Gold Acceptance wants their payment NOW. I can’t afford for Gold Acceptance to come and take the car away. This is Irenes doing from Gold Acceptance!

WORST COMPANY EVER !!!!! I paid off my vehicle over 3 years ago and they have a LIEN on my vehicle !! Called in several times kept getting transferred, finally spoke w/Jennifer she was suppose to give me a call for my tracking number since notary had to sign the paper work and still NOT received !! NEVER received a call back nor did customer service answer to get the tracking number !! Per Jennifer documents were suppose to arrive today and they never did !! Very unprofessional and does not follow through on empty promises

Becareful everybody, this company will not give you a break. To my luck i was able to make my payments for 17 months and decided to pay off. THEY DONT REPORT YOUR GOOD HISTORY OF PAYMENTS TO THE CREDIT BUREAUS. If i knew this would happend i would of just stop paying the car and have them tow away..... stay away from this lender.. if you finance a car from a cheap dealer you are better off without a car or taking the bus than having GOLDEN ACCEPTANCE AS LENDER... STAY AWAY!! YOU HAVE BEEN WARNED!

Im happy with this company. They gave me a loan for my car and I never had any problems... The only thing I can say is I Pay on time every month. A little more then the payment. The loan was due on the first and didnt get there and they called me on the 3rd... like its two days.. not two months, your check is coming. Other than that They are wonderful.

I was financing with this company for 2 years and 9 months. I have nothing negative to say. I pay what I gotta pay and a few times I was late and called and they are always understanding, but you gotta make sure you communicate with them ! That's all they want. But anywho this month they switched me over to a new finance company because I am a "great customer " that was a first for me . lol I appreciate the caring words. I hope this new company is just as good as you guys are ! ❤

I fell behind 1 month and 2 weeks due to me moving residence. 2 repo guys came to my place and broke into my car talking about i owed them 3 months in payments. I called them right away and let them know i was 1 week away from getting my tax refund and i would not only pay my 2 months but i will also pay a month in advance. The broad on the phone told me i couldnt pay my car because i owed 2 months and i wasnt going to be able to catch up.i explained over and over again but she just kept insulting me saying i was broke. I got my car repossessed and when i got my taxes called to pay. They said i owed over $1800.00 dollars !!! I said it waz only 2 months and one plus added up to $750 but they said i had to pay tow and a bunch of other fees to get it back .... Scum of a woman trash and unprofessional company .... Trash !!!!

This is not a question. I have been dealing with them for I would say a Year now, and everything was going fine, I was making my payments, and then I had some family move in, and they just threw everything I had going off, and so I got behind in my payments, and I have been speaking with Irene, and she talks to me like I am stupid, and is always so Condescending, and tries to over talk me, I have been telling her that I will make my payments when I can, and I make Partial payments, but every time I speak with her, it is always the same response "If this payment is not made, I am going to come pick the car up, You cannot keep doing this, you are going to lose this car" But when i just tell them to come get it, she wanna change her tune, and try and get me to make a payment, I had recently lost my job, an I am doing every thing I can to make sure that I keep this car, but I am just looking to get rid of it honestly, and part it out, but I love the car, why is it that she feels she can speak to anyone this way, their Customer Service is Horrible, I feel all the Females there are women you do not want to speak to, I have had a Male call me, and I was able to get caught up for a short time, and then Irene just came right back, to threatening to take the car again if I do not make my payments when SHE wants me to make them. I do not recommend this company at all, to anyone, I hope the go out of Business, or these women that feel they can talk to anyone any kind of way are put in their place, and made to understand life happens, and you cannot speak to people any kind of way.

Just the rudest people ever, well not all but Irene. She swear she knows your life, finances and credit. Like the harassment you dish out is not understanding or customer service. I just don’t deal with it. I know my laws and don’t mind reporting them on blogs for bad reviews. It’s not the company just their employees! My honesty is what matters and I been in customer service for 20+ yrs and know how to address a person. She’s not good for the company!

They are the worst finance co. I have ever delt with, they blocked my payment account access to try and make me late on my payment, cause they try to breach the contract and add insurance when I had given them my insurance info three times. They said my insurance had sent them a letter stating I was dropped and I call my insurance they said no such letter was sent to gold acceptance. I asked gold acceptance to furnish a copy of that letter but would never show it to me. Then when my insurance sent them the letter showed it was added they were very rude and continued to threaten me with raising my payment with added insurance. Now they have blocked me from making online electronic payments. Worst company ever they should be shut down.

Worst car company ever. Don’t let them talk you into having this bank loan you. They’re rude and IRENE... calls you like she doesn’t even care. “Just let us know so we can just come and pick up the car”. Like dang I didn’t know this company was called IRENE’S GOLD ACCEPTANCE. smh. They’re crooks and disrespectful. They don’t care. If you’re late 1 month, boom the car is repo’d. I wish all the bad karma back on this whole company. !