First Investors Servicing Corporation Akers Mill Rd, Atlanta

My car was totaled out back in November 2021. My insurance company sent out a settlement check to go towards the loan. The check was received around December 13th at which time I asked a rep if the gap coverage will pay off the remaining balance. The rep informed me that a claim would be filed. Called today, December 28th, to check the claim status, was giving the number to contact that company who provides the gap coverage. Spoke with a rep there, come to find out, First Investor never filed the gap claim like they said. Of course I’m responsible for the loan regardless but if there’s gap coverage that I qualify for then it should be applied and not me paying out of pocket when I don’t have to. First Investor needs to stop misleading their customers!

This is the worst company to ever do any business with I would never do business with them again or refer anyone to them they are always rude and never willing to help me as a customer. I think this Company is owned by a racist and let’s the agents who answer the phone go back & forth with a customer. I just called them at 5:03 pm Eastern time and their line is telling me that they’re closed so I can’t even get through. But they say they close at 6:00 I have been in customer service all my life and have never been able to talk to customers the way they do.

This place is awful! My husband was laid off due to Covid, for 6 and a half months! They offered no help, we had to scrape money to be able to pay our car payment. Now, we got in a accident with our other vehicle, have a thousand dollar deductible, so I called for a one month extension so we could get our other vehicle fixed. Denied. I will never in my life use this company again. And i absolutely do not recommend. Re finance through another company if you can. I’ve never in my life met any people so hateful and ungrateful. Us not having money and being out of a job doesn’t effect them so they could care less.

I currently work for the second largest insurance company in world. In doing so I have worked with many finance companies (lienholders). I have to say that First Investors is the worst. They have no program in place for those effected by COVID-19. They had me thinking my payment would be reviewed for deferment and it was denied with no notice. It impacted my credit which prompted me to call them. I explained that I am in the house buying process but did they care nope!! I said to them them that I only needed 30 days and that I would pay the full loan off, did they help?? No!! After this they will never get another loan from me.

So far my experience has been in delightful. My loan got bought out by First Investors. I wanted my loan payment to come out automatically like it did before when it was with Nationwide. They sent me the paperwork to be filled out to do so. I did as I was told and 2 months later my phone was blowing up daily with phone calls from FI saying I was 2 payments behind. I really thought it was a mistake. So I had to go check bank statements to see if they were being made. To find out they were not. So now bad report on credit report. The issue now is I had a insurance claim on my boat and the insurance check was made out to me and First Investors. They are saying I have to sign the check and mail it to them and I have to pay the bill $4300 out of my own pocket and they will reimburse me. WTF!

I surrendered my car back in March 2021. This company sold it. Stated that it was repossessed. Auctioned it off cuz I lost my job back in October 2020, had hand surgery in October 2020 & was not able to pay. received a letter stating that I DO NOT owe any money yet they are harassing me stating the letter is wrong. I could give this lousy company a ZERO I would. Very very disrespectful & demanding of payments. This is a Covid pandemic!!

One positive thing I have to say is that, although at a high rate, First Investors did finance a vehicle for me after I had to file for chap 7. The downside is, I paid my car note always always on the first of the month even though it was due on the 24th. I sent in a lump sum payment to cover four months of payments. Thinking I was OK for the four months, come to find out, most of my lump sum payment went to interest and only a small fraction went to the principle.. I wanted to do the automatic payment but First Investors does not give you the choice of picking your payment date before the due date. We all know that's because if you pay the payment early, that's less interest that they can collect. The kicker that made me refi with another company was after paying my payments on time and ahead and making a lump sum payment that I lost, for 16 months, I asked if I could refi for a better rate. I was told that I was not eligible. Now First Investors owe me my GAP funds that were not used. I got a feeling that this is going to be a battle. Will I recommend First Investors? No, no, and no. I gave them the 3 stars only because they took a chance on me after my chap 7.

I work in finance for an auto dealership and deal with banks on a daily basis. First Investors has shown themselves to be highly unprofessional, secretive about policies and provide inaccurate information for the banks benefit. After calling first investors to retrieve a payoff and per diem interest and subsequently sending in a payoff, we were informed that our payoff was short due to differences in interest calculations. Furthermore, Janet with First investors went on to explain that payoffs retrieved over the phone are not official, and the only official payoffs are those that are mailed to the dealership. At no point did we receive a written payoff from First Investors. I recommend looking in another, more professional direction if you are in need of a loan and if you are a customer record all of your phone calls with this company to protect yourself.

If I could give them zero stars, I would. I paid off my auto loan, then they tell me it can be up to 15 days to process payment, then an additional 30 days before I receive the title. During a conversation with a title rep, they asked if I wanted them to throw away the title instead of mailing it, when I asked if they could email a payoff letter (not the title) they hung up on me. So, they have my money collecting interest in their account while my vehicle is still in their name. Terrible, terrible company.

I use this bank for financing my Mercedes GL450. I can't say enough incredible things about them. They are A+. Today, I had an experience with Jacqueline in their Atlanta office. I am so grateful that she was able to resolve an issue I was having. Any option you need they can make happen, with this company. I read a bad review, but I think that is just honestly bills that don't get paid. If you have an auto loan with them. Setup auto pay, they rock!! Thank you a million to Jacqueline!