Equity Bank N Broadway, Pittsburg

Account was flagged for fraud. A $40 transaction so they deactivated my debit card to safeguard my account - fair enough. Problem is I’m a truck driver and away from home. They said I can go into the branch and get a new debit card. Told them I can’t - truck driver and traveling. I need access to my money. I suggested activating it while I’m on the phone so I can use an ATM so I can get cash and then deactivating it again until I can get into the branch. Or just allow the $40 transaction because I’m willing to lose $40 so I don’t lose access to all the $$ in my account. The $40 was for a membership I used to have that I cancelled 2-3 months ago. Teller was super nice and tried to help but finally gave the call to the branch manager who was beyond rude and eventually hung up on me. I’ll be switching banks, closing my account, and they will NEVER have a positive thing said about them from me. Horrible horrible experience. So now I have to travel hundreds of miles back so I can withdraw some cash so I can eat. Yup been without for 2 days. But all this grief and pain at least has its irony. The $40 transaction was paid out of my account. So the whole thing they were trying to prevent happened anyway and they are losing a long standing account holder. I’ve been there since it was first federal. Any bank that will allow their customers to go without their money while traveling to prevent fraud that they didn’t/wouldn’t stop…is a place I can no longer do business with.

I've been with them for five years. When I opened my first account with them they were First Federal. Because they kept the same staff on, I stayed when Equity took over. I've had two business accounts, which I've since closed. I currently have a business checking, personal checking, and a personal representative payee account with them. I'm very pleased with the service I receive there. I'm on a first name basis with most all the staff. Most of them know who I am when I pull up to the window or walk in the doors. The ones who aren't even waiting on me say hi. I've never had a negative experience with this bank and I have no plans of going anywhere else for any of my financial needs.

I love my KC location. however, I have a business in Pittsburg, KS. My managers make my cash deposits at this location. The balance of my account is being shared with employees who are not on the account at all. This is concerning to me.

Great place to bank. No ATM fees. Staff are always friendly. They know me by name even though I only got to the bank once a month. When I call about a question if they don't know the answer they call me right back with the answer No atm fees No atm fees Oh ya free CANDY!!!!!!

Been with them for few years. Great Bank, nice people that help.

This bank is garbage and I will be closing my account there real soon!

Customer and Community focused with big bank services