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Energy Capital Credit Union 01
Credit union

Energy Capital Credit Union Northwest Fwy, Houston

3.8
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(19)
Closed
Friday9AM–5PM

    Services

    • Insurance Services
    • Retirement Planning
    • Checking Accounts
    • Savings Accounts
    • Free Business Checking
    • Financial Counseling

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    Reviews

    There are 19 customer reviews. Check out their experiences with this business.

    3.8 / 5
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    • J

      James McNabb
      2
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      Not a very pleasant experience overall. The website is very clunky - It's difficult to navigate, and I've had to reset my password multiple times. It is a credit union, so often you can get lower rates, and it may be worth it, but be prepared for frustrations

    • L

      Laurennette Wilson
      5
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      I have been with them since 2004 they help build credit and get a low interest rate as possible. They work for you and teach you ways to manage your accounts.

      Response from the owner

      Ms. Wilson, Thank you for your 5 star rating! We appreciate your feedback!

    • E

      Eric Martin
      5
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      Corynn was very diligent, kind and, caring for us. The whole process was quick and easy. I do believe we got the best rate possible. Great experience! Thanks Corynn, The Martins

      Response from the owner

      Mr. Martin, thank you for taking the time to let us know about the great experience you had with Corynn! We are so glad she was able to assist you and get you the lowest rate possible. We appreciate your membership!

    • D

      David Rosa
      1
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      Thought I would have a good experience with the credit union. Couldn’t of been more mistaken.

      Response from the owner

      We are disheartened to hear about your experience. If you're open to it, we would like to address your concerns. Will you contact us directly and tell us more about what you've encountered, please?

    • B

      Beatriz Cornejo
      1
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      They have horrible customer service. They expect you to know that they don't communicate between departments. They could add notes to your account, so that they can inform you of changes or critical information regardless of who you talk to. I will never be using them again! And hope others don't either.

      Response from the owner

      Ms. Alcantara, we apologize for the customer service experience that you had. Would you please email us at [email protected] and let us know what you experienced so that we can escalate your issue to the appropriate individuals? Thank you for your feedback!

    • B

      Brett Martino
      1
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      I-45 North location is closed due to flooding from Hurricane Harvey and they are now refusing to waive online or phone payment fees. They seriously need to upgrade their online banking functions. It's the 21st century and online payments are the norm, they should be free. I will never fiance anything with them again.

    • r

      rose thomas
      5
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      ENERGY CAPITAL SERVICE REP WAS EXCELLENT WITH GETTING ME A NEW CAR LOAN. THE REP WENT OVER AND ABOVE WITH GETTING ME MANY EXTRAS IN WHICH I WAS SURPRISED. MY HUSBAN HAS BEEN A MEMBER FOR OVER 30 YEARS AND THE TREAT HIM LIKE A KING, THIS IS MY FIRST TIME USING ENERGY CAPITAL AND I FEEL LIKE A QUEEN WITH THE SEVICE I JUST RECIEVED.

      Response from the owner

      Rose, thank you for sharing your experience with Energy Capital Credit Union. We are happy to help and hope to continue to offer you and your husband the "royal" service you received today.

    • M

      Michael Gibson
      5
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      I have had two auto loans with the Energy Credit Union and both times have given me an excellent interest rate.

      Response from the owner

      Mr. Gibson, Thank you for taking the time to write a review about your experience with us! We appreciate your loyal membership with Energy Capital Credit Union!

    • R

      Ross Shaban
      5
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      Serena Henry was very professional and helpful. She took care of the matter I called about promptly.

      Response from the owner

      Mr. Shaban, thank you for taking the time to review your experience with us! We are so happy that Ms. Henry was able to assist you quickly. We appreciate your membership with ECCU!

    • S

      Sam Mitchell
      1
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      Very very poor customer service that seems like over the years is getting worse. Let’s hope they can improve soon or I will need to make some decisions.

      Response from the owner

      Sam, we appreciate the opportunity to make things right. Will you give us a call and tell us more about what went wrong, please? Just ask for a manager --we're hoping to hear from you. Thank you.

    Business Info

    18540 Northwest Fwy, Houston, TX 77065, United States

    Nearby Title loans in Houston

    FAQs

    • 1. How Can I Reach Energy Capital Credit Union?

      One of the easiest way is to call their phone number +1 832-604-4848. Another way is to complete an application via their user-friendly website and wait for them to get back to you.

    • 3. What Financial Services Does Energy Capital Credit Union Offer?

      Energy Capital Credit Union provides various services including: '
      • Insurance Services
      • Retirement Planning
      • Checking Accounts
      • Savings Accounts
      • Free Business Checking
      ' You can also get a payday loan online if you have a stable income.

    • 5. Is Energy Capital Credit Union an Agency or a Lender?

      Energy Capital Credit Union is a Credit union. If you are not sure where to get a loan, you can turn to Fast Title Loans. With a focus on title loans, it can also help you get the best deal.

    • 2. Where Can I Find Energy Capital Credit Union?

      18540 Northwest Fwy, Houston, TX 77065, United States is the address of Energy Capital Credit Union. Use online navigation services to get there fast.

    • 4. How Do I Take Out a Loan from Energy Capital Credit Union?

      You can head to their shop near you or request a loan on their website. It's worth noting that an instant installment Loan may address your needs better. Click here to have a look. We suggest you learn about different financial services and make an informed decision.

    • 6. What Can I Do if I'm not Able to Pay Back a Loan?

      Failure to repay a loan can harm your credit score. Reach out to the lender as soon as possible and see if you can change the term length.

    • 7. Can Borrowers With Poor Credit Request A Loan From Energy Capital Credit Union?

      Yes. Borrowers can also request a quick personal loan online with bad credit through Fast Title Loans, which offers premium financial services.