Cynthia Means - State Farm Insurance Agent W 95th St, Chicago

While they appear to be quite friendly, they are extremely nonresponsive when it comes to returning calls and following up. They also like to talk to you on speaker phone which makes it difficult to hear at times and you feel as if they are yelling. Someone needs to tell them it is not the most professional way to conduct phone conversations. I chose Ms. Means' agency because she was a woman of color and I wanted to support her business. However, there are times when I feel as if this was not the best choice. I realize businesses have good days and bad days and should not be judged on a few sour experiences but those experiences are racking up and I would much rather provide support where it will be honored and appreciated. I too am a small business owner who understands the struggle but you have to put in the extra work and train people well so those sour experiences do not end up working against you. Don't slack ever, especially when business is good because what goes up will come down!! Hopefully, she or someone from her agency will see this post and use it as a form of constructive criticism for improvement. I have referred 2 customers who have had similar experiences, so this is not isolated but worth looking into.

The team at Cynthia Means State Farm has been great. They thoroughly reviewed my existing policy and helped me to update my family policies. They are responsive and attentive even when I call at closing time as that’s when my day slows down.

From the moment that I spoke with Christine Donald she's a been very pleasant and professional. She made sure that this Senior Citizen had everything that I needed before she let me off our phone call. I'd like to say congratulations to the Cynthia Means Team you're the Best. I've been spreading the word to all my family and friends. Thanks again for your great service!!!

I would like to thank Christina D. For always providing GREAT service whenever I call or email. She’s very attentive to what I need, and always gives me options that best fit me and my family. Her personality is so welcoming. It’s like talking to an old friend whenever I call. Thank you for all that you do Christina!!! Cynthia Means’ entire office staff is great, and I want to say thank you all!!

I recently switched both my home and auto insurance, and Cynthia and her team handled it all with professionalism, and they are saving me money. I’m not normally a fan of insurance brokers, but Cynthia made it a great experience.

This one goes out to Christina D, my professional agent. Christina has walked me through the buying process with sincere customer care. Since day one, her patience, overall knowledge of products offered and availability to me are extremely appreciated. I look forward to my monthly visits. Keep up the outstanding Customer....!! Keitha Smith

I have been a customer of this agency since 2015 when I purchased my home. Their professionalism and service are stellar! The contemporary decor and cleanliness creates a bright and welcoming ambiance. It is evident that customer service and appreciation are values for this agency. From the moment you cross the threshold of their door you are treated like family, and as a customer it's the little things that count. Kudos to Cynthia Means and her team (thanks Danielle) for representing the BEST of State Farm!

Mrs. Means State Farm Insurance is the best! I have recommended many of my friends and family members to her. They have no complaints and has stated that they are very satisfied with the service they have received from her and this company. I will continue to recommend her company, because she is honest and very fair with the insurance. Also, they are very helpful in assisting you with what you need. I love the consistency they provide to you. Thank you !

From the moment that I contacted the office I built a report with the representative who happened to be Ms. Danielle! She was pleasant and professional. They made sure that my mom and I had everything that we needed before they let's us go. I'd like to say congrats to the office for your spirit of excellence!

So, today I call up to Cynthia office to have my son computer add to me personal article policy that I have at her office, I spoke to Christina Donald who was rude and very disrespectful. As a formal employee of this office, I was told to transfer my policies out of the office and she proceeded to hang up the phone. I am unsure of her motives behind this statement, however I was a customer of State Farm before I became an employee of this office and should be treated accordingly. This is truly a bad look for the office, if its acceptable speak to customer like this I definitely no longer want to do business with the company or this agent. The customer service in this office is horrible