Compass Community Credit Union E St, Eureka

If you want a bank that’s full of deficit and can’t keep their lies straight. Contact Compass CCU. I’ve got written proof if anyone is interested. I had to hire an attorney to sue them. Megan B is the reason they’re being sued. Her smart attitude got this bank nowhere. Well it will hit the in the pocket book. Like the 11 other creditors I’ve sued.

This is a very clean bank and no long lines. The staff is friendly but there is no help after hours for things like debit card or online banking issues. I have had issues with being logged out of online banking even though my password is correct, then had to wait all weekend for assistance. (With their current system the only number you can call is the branch number at any time.) Also, my debit card was compromised (over the weekend of course) and even though they sent me a new one Monday and I got it Thursday I tried to use it at the store last night and it said not authorized. It was Friday night and I couldn’t buy all my groceries and nothing I can do until Monday. They say it will be better when they upgrade their system the end of this month. Sorry, still leaving as soon as possible. I am going back to chase or coast central credit union. I’m over this bank it has been issues the whole year I’ve been there. If you want a bank that will be there when you need them this is not the one.

I am very happy with Compass credit union with the exception of their hours of operation. Their hours are straight out of the 1960's. The service and people are first rate i have never had anything but a positive experience

I have been a member of this bank, formerly known as CSFECU#20, since @ 1980s. Recently, a massive conversion caused consternation and the team, especially a VP, were fantastic in leading the way to great success in managing and manipulating the new systems and organizations resulting in absolute ease of online services. I also love to bank in Arcata, although I dearly miss the peeps in the Eureka admin office on Wabash. Everyone, without fail, is courteous and charming and laughter is a staple of any visit. This organization, by any name, has been loyal and true to their members, and in my case, has helped me raise, educate and flourish as a parent with two children. Their accounts were established when they were very young, and they are still members in their 40s. Kudos to all the management and staff, and a big THANK YOU for being there. Best! janina

From the excellent personal service to the state-of-the-art ATM features and exquisitely designed modern office buildings, Compass Community Credit Union remains my financial institution of choice since 1977.

I’m trying the small bank thing but the services are so limited...the staff at the new Eureka office have been disappointing as well. I’m giving them six more months and if I have one more problem, we are done... OK, I did as you suggested and Rene let me down terribly. She was very professional and polite but I still didn't get my debit card replacement for almost three weeks. They couldn't find the first card, no tracking number whatsoever (the bank sent it to my Colorado address after I made it very clear where to send the card). I had to call Rene to get any updates and to try to get my card and I'm here to tell you that her voicemail is totally unsatisfactory! She states she will get back to you within 24 hours and that just rubs me wrong, especially when I'm waiting for weeks on my ATM card. I remain quite dissatisfied with this bank and will now use it for what I think it is most properly suited, as my Christmas savings account and nothing more. However, I remain impressed that senior management cared enough to reach out to me, thank you very much!

I came to compass on a referral for a loan and Rene was nothing short of fantastic to work with. She was prompt with everything, extremely friendly, answered all our questions, and kept us updated every step of the way. I would highly recommend her to others!

I have been with them for a very long time and this group are wonderful..I would call and do my business and they always took time to talk with me, even a friendly little chat..I won't do banking with anyone else. They are the best.

I Have banked with these guys for yrs and they are the best.!!! Hands down~ If you ever have the pleasure of working with Nichole couch, she is awesome . 💕 And all the others as well ~ if I could give a 10 star I would without hesitation.!!! Thank you all for doing such a wonderful job .!!!💕

Compass Credit Union is the best. They are so helpful, friendly, quick to help, professional and knowledgeable.