CommonWealth Credit Union William R Latham Senior Dr, Bourbonnais

I was in a time crunch to get a car due to an accident that totaled my old car and needed a loan with a good rate quickly. The website for submitting auto loan documents is very easy to use and sure enough they called me the next day to talk through it. I secured my car within a couple of days and needed to complete the loan process. I knew I was going to be a late customer and my original loan officer was off for this day. Kerri was the loan officer at the credit union this day and she really stepped up to the plate and stayed past banking hours to complete my loan and did it with a smile on her face. Very personable service and I also got a fantastic rate that a dealer couldn't beat. WOW, I highly recommend if you need a car to make this your first stop to get prequalified for an auto loan.

We have banked at Commonwealth for several years. We have applied for different loans, including personal, vehicles and our Mortgage loan. All of our loans are there. Our most recent loan was applying for a used vehicle loan. The online application process was vey quick and user friendly. We applied on a Thursday evening, we made sure to include all of the necessary documentation to speed the process along. It paid off and the loan was approved the next day. We closed on our loan that afternoon, it took under 10 minutes to sign everything there, and we picked our vehicle up that evening. Commonwealth is amazing and we would highly recommend them for anyone and everyone.

Very annoyed with CCU. I have 2 mortgages through them due to their local market & interest rates. The lender was decent to work with, but everything else has been a major failure. Their online banking is Sub-par from any other financial institute I've used. 1. Nowhere on the website or app can you get your account number. You must have a checkbook, or the original paperwork. (Good luck setting up any online payments without that account number) 2. You cannot make mortgage payments from outside accounts. I wanted to pay my CCU mortgage from my other bank. Nope, now allowed. They told me I can only make the payment as a transfer from my CCU checking/savings account to my mortgage. 3. Fine, So I setup automatic payments from my savings to my mortgage. Cust rep screwed it up, and my payments didnt go through at first. Causing payment failures. Had to get that resolved. 4. Transaction history on my mortgage page is BLANK... Even though I've been paying it on time for months. Shows no history, that I've been paying anything. 5. Called into customer service 5 times in a row, and the automated teller hangs up on my after being on hold for 5 minutes. Every-Single-Time. I would 100% recommend to everyone, TAKE YOUR BUSINESS ELSEWHERE... They have good interest rates here, but thats the only good experience I've had. Very dissatisfied... and I cant get anyone to pickup the phone to even address these concerns.

I've been a member of common wealth for some years now and they are outstanding with their customer service! Always going the extra mile to help their clients! As long as they are in business I will go no where else with my business.

Ive been member for quite sometime and have always had good experiences at Commonwealth. Kerri has always helped me, from receptionist to member services and now loans.. She has come a long way. She has really grown in her profession. She is also a 5star associate. Thanks commonwealth for the great service! Special thanks to Kerri for all your help!

Just completed another refinance with CommonWealth CU in Bourbonnias. Kerri is wonderful to work with, both friendly and knowledgeable. Kerri processes your info quickly, and professionally. I have always enjoyed the great service and very competitive rates offered at CommonWealth CU.

I’ve banked with them for a while now. Moved to CO and still use them as my primary banking institution. They just helped me save money and interest by refinancing my car even though I no longer live in the area. Would highly recommend using them for your banking needs.

I repeat, ONLY GO TO COMMONWEALTH! You want the best rates possible they will go above and beyond to exceed your standards. The whole commonwealth team is so organized and friendly it’s unbelievable. I was literally in awe when I seen how hard they worked to get me approved. From Melissa to Todd to their whole team was just flawless. They even gave me great warranty prices and gap insurance as well. I will be a lifetime member, and if anyone is looking at this review, look no further because Commonwealth is where it’s at ! Thank you so much team I’ve never been so happy to pay my bills until I found commonwealth. Sincerely, Shaun from courtstreetford

We use CommonWealth Credit Union for all of our banking needs (mortgage origination, car loan, checking account, and savings account). Their rates and loan terms are comparable to larger banks but what sets them apart is their amazing customer service (especially their loan officer, Rick Del Grosso). If you are looking for a local banking institution, I highly recommend you stop by CommonWealth Credit Union and see what they have to offer.

2nd Auto Loan refinanced with Commonwealth. Fantastic experience with Kerri and a great rate to lower my payment significantly. Thanks again!